Members receive 10 frozen, packaged meals and can choose from regular, diabetic, puree, vegetarian, kosher and renal-supportive options. Members may call 1-866-96MEALS
(1-866-966-3257) to see if they are eligible for Well Dine under their plan benefits and to request participation in the program. Representatives are available Monday through Friday, 8 a.m. to 9 p.m. Eastern time, and Saturday, 9 a.m. to 5 p.m.. A discharge nurse or a Humana at HomeSM coordinator also may order meals for a member. Along with their meals, members receive a guide to healthy eating.
Meal delivery is arranged by Independent Living Systems (ILS). When a qualifying member requests meals, Humana and ILS send a fax to the patient's primary care provider or treating physician. Practitioners have a 24-hour window in which to change or cancel the meal request due to medical concerns. After that, ILS initiates meal delivery.
If a practitioner wants to change or cancel a meal request due to medical concerns after this time frame, he or she should call ILS at 1-866-96MEALS (1-866-966-3257) Monday through Friday between 8 a.m. and 9 p.m. Eastern time, or Saturday, 9 a.m. to 5 p.m.