Members receive 10 frozen, packaged meals and can choose from regular, diabetic, puree, vegetarian, kosher and renal-supportive options. Members may call 1-866-96MEALS (1-866-966-3257) to see if they are eligible for Well Dine under their plan benefits and to request participation in the program. Representatives are available Monday through Friday, 8 a.m. to 9 p.m., and Saturday, 9 a.m. to 5 p.m. EST. A discharge nurse or a Humana Cares coordinator may also order meals for a member. Along with their meals, members receive a guide on healthy eating.
Meal delivery is arranged by Independent Living Systems (ILS). When a qualifying member requests meals, Humana and ILS send a fax to the patient's primary care provider. Health care providers have a 24-hour window in which to change or cancel the meal request due to medical concerns. After that, ILS initiates meal delivery.
If a health care provider wants to change or cancel a meal request due to medical concerns after this time frame, he or she should call ILS at 1-866-96MEALS (1-866-966-3257) between 8 a.m. and 9 p.m., Monday through Friday or Saturday, 9 a.m. to 5 p.m. EST.
Eligibility and cost
Meals are provided to eligible members as part of their benefit plan and at no additional cost. This program is available to members of most Humana Medicare Advantage group and individual plans throughout the United States and Puerto Rico. Many Humana Medicare Supplement plan and CarePlus members are also eligible, along with members of some Humana chronic conditions special needs plans.
For more information about Well Dine, please call 1-866-96MEALS (TTY: 711). Well Dine representatives are available Monday through Friday, 8 a.m. to 9 p.m., and Saturday, 9 a.m. to 5 p.m. EST.