Making Access to Health Care Easier with Telemedicine

Telemedicine is a cost-effective, convenient alternative to visiting a retail clinic, urgent care or the emergency department (ED) for nonemergent reasons. Telemedicine doctors can treat a wide variety of nonemergent conditions, such as cold, flu, allergies, sore throats, vomiting and many more. This care is not meant to replace the patient’s primary care physician (PCP), but rather to supplement care. Please note that telemedicine services should not be used when patients are experiencing a medical emergency.

Telemedicine is available in select HumanaOne plans in Georgia and Michigan, most employer group plans and select Medicare Advantage (MA) plans (link opens in new window). and administrative services only plans. Humana-covered patients can call the number on the back of their Humana member ID cards to determine eligibility.

  • PCPs will receive visit notes if patients use this service and consent to alerting their physician. (PCP fax number is required.)
  • Telemedicine providers cannot provide referrals to anyone other than a patient’s PCP.
  • Telemedicine providers also are not able to prescribe Drug Enforcement Administration (DEA)-controlled substances. Individual states may have additional limitations on prescription services delivered by telemedicine.

Why does Humana want patients to use telemedicine?

Humana tries to streamline health care processes wherever possible. Instead of costly, time-consuming visits to an urgent care center or the emergency department for a nonemergent issue like a cold or sinus infection, members can call a telemedicine provider.

How do telemedicine providers coordinate with PCPs?

Patients can choose to release information to their PCP regarding their telemedicine appointments. Following the telemedicine visit, PCPs will receive information regarding the visit via secure fax or email if the member gives consent. PCP fax number is required.

When will Humana members be able to access this service?

Humana already has this service available in some areas, as stated above. For eligible 2017 Medicare plans, this benefit will begin on Jan. 1, 2017.