Making Access to Health Care Easier with Telemedicine

Telemedicine is a cost-effective, after-hours alternative to the emergency room (ER). This care is not meant to replace the patient’s primary care physician (PCP), but rather to supplement and coordinate care.

Telemedicine is available in select HumanaOne plans in Georgia and Michigan, most employer group plans and select Medicare Advantage (MA) plans (link opens in new window). Humana members can call the number on the back of their Humana member ID cards to determine eligibility.

Important notes:

  • PCPs will receive visit notes if patients use this service and consent to alerting their physician.
  • Telemedicine providers cannot provide referrals to anyone other than a member’s PCP.
  • Telemedicine providers also are not able to prescribe Drug Enforcement Administration (DEA)-controlled substances.

Why does Humana want members to use telemedicine?

Humana tries to streamline health care processes wherever possible. Instead of expensive visits to urgent care or the emergency room for a cold or sinus infection, members can call a telemedicine provider.

How do telemedicine providers coordinate with PCPs?

Patients can choose to release information to their PCP regarding their telemedicine appointments. Afterward, physicians receive information regarding the visit via secure fax or email.

When will Humana members be able to access this service?

Humana already has this service available in some areas, as stated above. If a Humana-covered patient uses a telemedicine provider and chooses to release information to his/her PCP regarding the telemedicine appointment, his/her PCP will receive notes from the visit.