Making Access to Health Care Easier with Telemedicine
Telemedicine is a cost-effective, convenient alternative to visiting a retail clinic, urgent care or the emergency department (ED) for nonemergent reasons. Telemedicine doctors can treat a wide variety of nonemergent conditions, such as cold, flu, allergies, sore throats, vomiting and many more. This care is not meant to replace the patient’s primary care physician (PCP), but rather to supplement care. Please note that telemedicine services should not be used when patients are experiencing a medical emergency.
Telemedicine is available in most employer group plans, some administrative services only plans and select Medicare Advantage (MA) plans (link opens in new window). Humana-covered patients can call the number on the back of their Humana member ID cards to determine eligibility.
- PCPs will receive visit notes if patients use this service and consent to alerting their physician. (PCP fax number is required.)
- Telemedicine providers cannot provide referrals to anyone other than a patient’s PCP.
- Telemedicine providers also are not able to prescribe Drug Enforcement Administration (DEA)-controlled substances. Individual states may have additional limitations on prescription services delivered by telemedicine.