Transplant frequently asked questions
This page gives you answers to common questions about Humana transplant programs, services and benefits.
What is the Humana National Transplant Network?
The Humana National Transplant Network is a network of facilities with transplant programs that are available to provide members with transplant services.
How does Humana select the facilities in its transplant network?
We review programs based on a set of guidelines established by the Humana Facility Selection Steering Committee.
What programs are in Humana's National Transplant Network?
Contact the Humana Transplant Services Team at 1-866-421-5663 to request a list or use our online National Transplant Network locator tool to find a facility.
If a member needs a transplant, will she always be able to use the closest hospital?
No. To help deliver the maximum coverage provided by the member's health plan, we will work with the member and her doctor to select a program in the Humana National Transplant Network that best fits the member's needs. For information about facility availability, please contact the Humana Transplant Services Team at 1-866-421-5663.
Who determines which facility within the Humana National Transplant Network a member will use?
The member and her physician select the most appropriate facility.
What facilities within the Humana National Transplant Network offer pediatric services?
You can use our online National Transplant Network locator tool to find facilities with pediatric programs for covered dependents or call the Humana Transplant Services Team at 1-866-421-5663 for a list.
What types of transplants does the Humana National Transplant Network offer?
It offers services for all covered solid organ transplants and stem cell transplants.
How are organ donor transplant-related bills paid?
These bills are normally paid through the recipient's plan. To verify what the member's plan covers, please contact the Humana Transplant Services Team at 1-866-421-5663.
What types of transplants does Humana cover?
Transplant benefits are specific to the member's health plan. To find out what is covered, please call the Humana Transplant Services Team at 1-866-421-5663.
How are transplant-related medications covered?
Coverage for medications is based on the member's plan. Please ask the member to contact her transplant care coordinator at 1-866-421-5663 for details about benefits.
Does a member's coverage include travel benefits?
Coverage for travel benefits is based on the member's plan. Please contact a transplant nurse at 1-866-421-5663 for details about these benefits.
If a member qualifies for travel benefits, what is covered under those benefits?
Travel benefits are specific to the member's health plan. To find out what is covered, please call the Humana Transplant Services Team at 1-866-421-5663.
How can the Humana Transplant Services Team help members?
The team will guide members through the entire transplant process — beginning when they become a candidate for transplant all the way through one year after they receive the transplant. Team members can help patients identify centers offering specific types of transplants and help them find lodging, transportation and other services available from those centers.
What is a transplant evaluation?
A transplant evaluation includes consultations, tests and X-rays ordered by the transplant program physicians for the patient and potential donors before transplantation.
How does a member receive a transplant evaluation referral, and who is responsible for coordinating referrals between the physician and other specialists?
Humana transplant care coordinators are nurses who provide transplant evaluation referrals and coordinate referrals. They can be reached at 1-866-421-5663.
What type of help will a transplant care coordinator provide to a member?
The transplant care coordinator will help coordinate the member's transplant needs, explain benefits and help with other transplant issues the member may have.
How long will the transplant care coordinator work with the member?
The care coordinator will work with the member from the initial evaluation up to one year after the transplant.
What number should members call with billing questions?
For billing questions, members should call 1-866-421-5663.
A member has a specific question that wasn't addressed here. What should she do?
She should call her transplant care coordinator at 1-866-421-5663.