Contact Us

Reach out to Humana

when you need answers

If you are looking for information about your patients' benefits or claims, or have questions related to your Humana contract, please let us know.

Call us

Here are some important numbers:

Clinical intake team: For medical service preauthorization requests and notification
1-800-523-0023

  • Staffed 24 hours a day, except on holidays

Commercial customer service (including HumanaOne): For eligibility/benefits and claims inquiries
1-800-4-HUMANA (1-800-448-6262)

  • Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Humana Clinical Pharmacy Review: For medication prior authorization, step therapy, quantity limits and medication exceptions
1-800-555-CLIN (1-800-555-2546)

  • Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Humana corporate offices
1-800-486-2620

  • Open 8 a.m. to 6 p.m., Monday through Friday

Medicare and Medicaid customer service: For eligibility/benefits and claims inquiries
1-800-457-4708

  • Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Medication intake team: For preauthorization of medication supplied and administered in a physician’s office and billed as a medical claim (Part B for Medicare)
1-866-461-7273

  • Open 8 a.m. to 6 p.m. Eastern time, Monday through Friday

Provider relations: For participation status, requests to join the network and contract-related questions
1-800-626-2741

  • Open 8 a.m. to 5 p.m. Central time, Monday through Friday

Web specialists: For technical help with the secure Humana.com provider portal
1-877-845-3480

  • Open 8 a.m. to 7 p.m. Eastern time, Monday through Friday
Already a part of the Humana network

Already a part of the Humana network?

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Providing service to seniors? Start here

Providing service to seniors? Start here

Explore provider-specific information about Medicare Advantage plans, including operational guidelines, provider qualifications and more.

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