Contact Us

Reach out to Humana

If you are looking for information about your patients' benefits or claims, or have questions related to your Humana contract, please let us know.

Medical professionals

Clinical intake team: For medical service preauthorization requests and notification
1-800-523-0023

  • Staffed 24 hours a day

Changes to your contract information Participating physicians, hospitals, facilities and other healthcare providers are asked to update their service address and other contact information (address, phone/fax numbers, etc.) promptly when changes occur. You can let us know about these changes by contacting your regional contracting representative (link opens in new window).

Commercial customer service (including HumanaOne): For eligibility/benefits and claims inquiries
1-800-4-HUMANA (1-800-448-6262)

  • Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Humana Clinical Pharmacy Review: For medication prior authorization, step therapy, quantity limits and medication exceptions
1-800-555-CLIN (1-800-555-2546)

  • Open 8 a.m. to 8 p.m. local time, Monday through Friday

Medicare and Medicaid customer service: For eligibility/benefits and claims inquiries
1-800-457-4708

  • Open 8 a.m. to 8 p.m. Eastern time, Monday through Friday

Medication intake team: For preauthorization of medication supplied and administered in a physician’s office and billed as a medical claim (Part B for Medicare)
1-866-461-7273

  • Open 8 a.m. to 6 p.m. local time, Monday through Friday

Provider payment integrity: For questions about medical record review disputes, recoupment due to overpayments and medical record requests (see our resolution guide (link opens in new window) for details needed when contacting us)
1-800-438-7885

  • Open 8 a.m. to 5 p.m. Eastern time

Provider relations: For participation status, requests to join the network and contract-related questions
1-800-626-2741

  • Open 8 a.m. to 5 p.m. Central time, Monday through Friday

Behavioral health professionals

For behavioral health service preauthorization requests and notification, please call 1-800-523-0023.

Please update your service address and other contact information (address, phone/fax numbers, etc.) promptly when changes occur. To do so, you may send an email to behavioralhealthproviderservices@humana.com with your updated contact information. Updates also can be made through the Availity Provider Portal.

Dental professionals

Please keep us informed of changes to your service address and other contact information (address, phone/fax numbers, etc.). You may email updates to NetAdminCorrespondence@humana.com or call 1-800-833-2223 to provide the information by telephone.

The email address and phone number listed above can also be used for eligibility, benefits and general inquiries.

For technical help with the secure Humana.com provider portal, please call 1-877-845-3480. This line is open 8 a.m. to 8 p.m. Eastern time, Monday through Friday.

All professionals

Humana corporate offices: 1-800-486-2620 Open 8 a.m. to 6 p.m., Monday through Friday

Emergency relocations: If a disaster or other crisis requires evacuation of your area and/or relocation of your provider office, please notify us by using the form below.

Already a part of the Humana network?

Check out our provider self-service resources! Access tools and resources designed to help you reduce errors, save time and increase productivity.

Learn more.

Providing service to seniors? Start here

Explore provider-specific information about Medicare Advantage plans, including operational guidelines, provider qualifications and more.

View Medicare provider materials