If you are looking for information about your patients' benefits or claims, or have questions related to your Humana contract, please let us know.
Here are some important numbers:
Clinical intake team: For medical service preauthorization requests and notification
Commercial customer service (including HumanaOne): For eligibility/benefits and claims inquiries
Humana Clinical Pharmacy Review: For medication prior authorization, step therapy, quantity limits and medication exceptions
Humana corporate offices
Medicare and Medicaid customer service: For eligibility/benefits and claims inquiries
Medication intake team: For preauthorization of medication supplied and administered in a physician’s office and billed as a medical claim (Part B for Medicare)
Provider relations: For participation status, requests to join the network and contract-related questions
Web specialists: For technical help with the secure Humana.com provider portal
Participating physicians, hospitals, facilities and other health care providers are asked to update their service address and other contact information (address, phone/fax numbers, etc.) promptly when changes occur. You can let us know about these changes by sending an email to Humana Provider Relations at firstname.lastname@example.org.
If a disaster or other crisis requires evacuation of your area and/or relocation of your provider office, please notify us by using the form below.
Check out our provider self-service resources! Access tools and resources designed to help you reduce errors, save time and increase productivity.Register today! (link opens in new window)
Explore provider-specific information about Medicare Advantage plans, including operational guidelines, provider qualifications and more.View Medicare provider materials