Language assistance program

Language assistance and diversity

Health care providers are required by their Humana contracts and federal regulations to ensure Humana members have equality of opportunity for meaningful access to health care services and activities. Health care providers must also have policies in place to protect patients from discrimination. The information below may assist providers in meeting these requirements.

Oral interpretation and sign language requirements

Oral interpretation services (including American Sign Language) must be available in the member’s language at no cost to the member. Please note:

  • More than 300 languages are spoken in the United States.
  • A notification of the availability of oral interpretation services should be posted or distributed to patients.
  • If patients with limited English proficiency request an interpreter in their language, oral interpretation may be delivered over the phone, in person or via video remote interpretation.
  • If a deaf or hard-of-hearing patient requests sign language interpretation, this should be delivered in person or via video remote interpretation.

Language assistance resources

Humana’s cultural competency plan for Florida Medicaid, Illinois Medicaid, Illinois dual Medicare-Medicaid and Virginia dual Medicare-Medicaid


Health care providers with questions about Humana's language assistance requirements should call Humana at the phone number listed on the member's Humana identification card or send an email to