FAQS

Humana and the Availity Provider Portal

Frequently asked questions

Get answers to common questions about Humana and the Availity Provider Portal.

  1. Q: Why does Humana want physicians and clinicians to use the Availity Portal? A: We work to streamline health care processes wherever possible. By using the multi-payer Availity Portal, you can work online with Humana and other participating payers – using a single user ID and password.
  2. Q: I am registered for the Humana.com secure portal. Can I continue to use it? A: Yes, but only for the time being. We plan to close the Humana.com secure portal on Oct. 3, 2018. By registering and beginning to use Availity now, you will have access not only to our latest resources and tools, but also to customized training opportunities. View the webinar schedule to sign up for training.
  3. Q: What are the plans for Humana.com? Is it going away? A: On Oct. 3, 2018, we are closing only the secure provider portal that is accessed with a user ID and password. Our public website that does not require registration, Humana.com, will continue to offer information to physicians and clinicians as it does today.
  4. Q: What is Humana’s relationship with Availity? A: Availity was formed in Jacksonville, Florida, as a joint venture between Florida Blue (formerly Blue Cross and Blue Shield of Florida) and Humana in an effort to improve efficiency and reduce administrative complexity in the health care industry, with the ultimate goal of improving health care outcomes. Humana relies on Availity as its clearinghouse for transacting with physicians and clinicians, and, as a partner, Humana continues to collaborate with Availity to develop and improve online tools for physicians and clinicians.
  5. Q: With which other payers can I transact via the Availity portal? A: For a searchable list of payers, visit the Web Portal & Basic Clearinghouse Payer List on the Availity website (link opens in new window).
  6. Q: Is my organization required to use Availity’s clearinghouse services in order to use its web portal? A: No. The portal is available whether or not you use Availity’s clearinghouse services.

Learn more

  • For more information on Availity, visit Availity.com.
  • For questions about the Availity Portal, call Availity Client Services at 1-800-AVAILITY (1-800-282-4548). Assistance is available Monday through Friday from 8 a.m. to 7 p.m. Eastern time (excluding holidays).