Physicians can use Humana.com’s “Ask Humana” search bar to enter questions, phrases or words and then receive a list of pertinent Humana.com pages. For example, if a physician wished to know more about HEDIS, he or she could enter terms like “Healthcare Effectiveness Data and Information Set,” “quality measurements” or “provider performance measurement” into the search bar and then click the magnifying glass icon. Then, Humana.com will return those pages that contain helpful information about Healthcare Effectiveness Data and Information Set measurements.
By using the “Ask Humana” search feature, physicians also are helping Humana better answer physician questions. Humana tracks which questions are being asked and uses these trends to create specific content that helps physicians locate the answers they need faster. For more frequently asked questions about a variety of topics that are available on the Humana.com medical providers website, physicians can access an FAQ at: https://www.humana.com/customer-support/provider-faq.