Referring Patients to Humana At Home Promotes Independence

Humana At Home care management helps Humana-covered patients remain independent at home. Humana provides a personal care manager to patients who qualify and are at risk of frequent hospitalization.

Humana At Home care managers can:

  • Answer questions about health conditions and medication that come up between physician visits.
  • Help sort through medical bills and paperwork.
  • Coordinate medication and care among physicians and other healthcare providers.
  • Help locate transportation, meal, financial and social services.

Patients who might benefit from Humana At Home services include those who:

  • Are frequently hospitalized.
  • Have limited family support.
  • Have chronic conditions such as, congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD) or diabetes.

To refer a Humana-covered patient to Humana At Home, physicians can complete the Humana At Home referral request form(link opens in new window) and submit it in one of the following ways:

  1. Fill out the form, scan it and save it using the patient’s Humana ID number as the file name. Send the file via secure email to HAH_ProviderReferrals@humana.com.
  2. Fax the completed form, with a cover sheet, to 1-877-770-0651.

If the referred patient meets the criteria, one of Humana At Home’s referral specialists will attempt to contact him or her for enrollment in the service. Once the patient agrees to participate, the patient will be placed with a care manager to help oversee his or her healthcare needs.

Humana At Home’s Triage associate will notify the referring physician of the decision within three business days of receiving the referral request. Referring physicians need to include an email address and/or telephone number (with extension) on the referral form so the Humana At Home Triage associate can contact them.

Physicians who have questions can email Humana At Home Triage directly at HAH_triage@humana.com.