Online Information Makes It Easier to Do Business with Humana

Humana's "Education on Demand" tool offers physicians, other practitioners and their office staff quick, easy-to-understand information on topics that help simplify doing business with Humana.

This tool can be accessed at https://www.humana.com/provider/support/on-demand/.

Some of the available topics are as follows:

  • Clinical Quality and Outcomes
  • Commercial Risk Adjustment
  • Commercial Risk Adjustment Model
  • ConsultTM Online (no audio available)
  • Go365TM
  • HumanaAccessSM Visa Card
  • Humana Member Summary
  • Humana Overview
  • Making It Easier for Health Care Providers
  • Special Needs Plans (SNPs)

Humana’s Making It Easier page includes presentations that can help health care professionals better understand Humana’s claims policies and processes. The presentations can be accessed at Humana.com/MakingItEasier.

The page, which is updated with new content each month, offers brief presentations that include a printable tip sheet with the most important information about each topic. Current topics include:

  • Use of nonspecific procedure codes
  • Tools and resources for health care providers
  • Home Health Billing
  • Chronic Care Management Services
  • Primary Diagnosis Codes – Common Errors
  • Modifier 25
  • Multiple Evaluation and Management (E/M) Services
  • Anatomical Modifiers
  • Application of Medicare NCD/LCD Guidelines
  • Medicare Preventive Services
  • Professional Component and Technical Component (PC/TC)
  • Humana’s Maximum Unit Values
  • Drug Testing and Codes
  • Humana’s Approach to Code Editing
  • Modifier 24
  • Procedure-to-Procedure Code Editing
  • Modifiers 59 and X {EPSU}