Online Information Makes It Easier to Do Business with Humana

Humana's "Education on Demand" tool offers physicians, other practitioners and their office staff quick, easy-to-understand information on topics that help simplify doing business with Humana.

This tool can be accessed at https://www.humana.com/provider/support/on-demand/.

Some of the available topics are as follows:

  • Clinical Quality and Outcomes
  • Commercial Risk Adjustment
  • Commercial Risk Adjustment Model
  • ConsultTM Online (no audio available)
  • Go365TM
  • HumanaAccessSM Visa Card
  • Humana Member Summary
  • Humana Overview
  • Making It Easier for Healthcare Providers
  • Special Needs Plans (SNPs)

Humana’s Making It Easier page includes presentations that can help healthcare professionals better understand Humana’s claims policies and processes. The presentations can be accessed at Humana.com/MakingItEasier.

The page, which is updated with new content each month, offers brief presentations that include a printable tip sheet with the most important information about each topic. Current topics include:

  • Modifiers 96 and 97
  • Use of Nonspecific Procedure Codes
  • Tools and Resources for Healthcare Providers
  • Home Health Billing
  • Chronic Care Management Services
  • Primary Diagnosis Codes – Common Errors
  • Modifier 25
  • Multiple Evaluation and Management (E/M) Services
  • Anatomical Modifiers
  • Application of Medicare NCD/LCD Guidelines
  • Medicare Preventive Services
  • Professional Component and Technical Component (PC/TC)
  • Humana’s Maximum Unit Values
  • Drug Testing and Codes
  • Humana’s Approach to Code Editing
  • Modifier 24
  • Procedure-to-Procedure Code Editing
  • Modifiers 59 and X {EPSU}