As previously announced in Humana’s YourPractice, health care professionals can access the most up-to-date web tools on the Availity provider engagement portal as Humana phases out its secure online medical provider portal on Humana.com. With new tools launching soon on Availity, now is the time to get registered.
The new authorization management app on Availity offers an updated way to search for and review authorization and referral requests for Humana-covered patients. This tool replaces Humana’s existing authorization management tool and includes the ability to make updates or add attachments for select requests. Authorized users will find the new app in the Availity portal’s Humana payer space area.
Also coming soon to the Availity portal is a better way to check the status of Humana claims. Helpful features include the ability to search by claim number or to see all Humana claims for a specific range of dates. This tool replaces Humana’s existing claims search tool. Authorized users will find the new tool within the Availity portal’s claims area.
Registered users who do not see the authorization management or claim status tools should contact their organization’s Availity administrator to request access. For more information about registration or help with online tools, visit Humana.com/Providerselfservice or send an email to eBusiness@Humana.com.