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Online referrals and authorization requests

Submitting referrals and authorization requests online can save time and allow you to easily track the status of your requests.

Inpatient and outpatient requests

Inpatient and outpatient referral and authorization requests may be submitted and managed online via the multipayer Availity Provider Portal. There is no cost to register.

The Availity Portal allows you to submit referrals and authorization requests to Humana and other participating payers.

  1. If you are not registered for the Availity Portal, go to Availity.com to sign up. To find out more about registration, review How to register for the Availity provider engagement portal (PDF opens in new window).”
  2. Sign in to Availity.com with your user ID and password.
  3. To begin a new referral or authorization, select the “Authorizations and Referrals” option from the “Patient Registration” drop-down menu.
  4. To review or update an existing request, select “Payer Spaces,” then Humana. You may then select Authorization Management from the list of applications. (If the app is not shown, contact your Availity administrator for access.) To find out more about using the Authorization Management app, review Streamline authorizations and referrals (PDF opens in new window).”

Pharmacy authorizations

Health care professionals who want to submit a pharmacy authorization request to Humana Clinical Pharmacy review (HCPR) online can use these methods:

  • Cover MyMeds®: This free service allows prescribers to submit and check the status of prior authorization requests electronically for any Humana plan. Visit CoverMyMeds for more information.
  • Availity Portal: If you are not registered, go to Availity.com to sign up. Once logged in, select “Payer Spaces,” then “Humana,” then “Pharmacy Prior Authorization.”
  • Secure Humana.com web portal: Sign in and select the “Pharmacy Prior Authorization” link at the bottom of the home page.

For more information, see our web page about prior authorization for pharmacy drugs.