Manage Medical Record Requests with Ease

In an effort to support healthcare providers in the care of their patients, managing medical record requests from Humana is easier than ever with the new Medical Records Management (MRM) application. Located on the Availity Provider Portal, the application can be used to:

  • Review a list of record requests from Humana.
  • Upload the requested files to Humana.
  • View requests that have been completed or canceled.

New look, new features

Compared to Humana’s previous MRM tool, the new application has similar capabilities plus several advantages. In response to feedback, Humana designed the new MRM application to allow physicians and their teams to:

  • Upload larger file sizes — up to 300 megabytes for each file.
  • Filter the request list by Tax ID number.
  • Submit multiple records at once, rather than one at a time.
  • View the names of files uploaded to Humana.

Authorized users can find the new MRM application under “Payer Spaces” on the Availity Portal.

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