What place of service (POS) code should be reported for telehealth services?

ANSWER: Appropriate POS coding may vary depending on the member’s specific plan. For guidance on POS code reporting for telehealth services provided to a Humana MA or commercial member, please refer to Humana’s Telehealth and Other Virtual Services policy, PDF. Follow any applicable state Medicaid agency guidance when reporting for telehealth services provided to a Humana Medicaid member.

Note: The POS code billed for a service will determine whether that service is reimbursed with a facility or non-facility rate.

How does Humana handle claims with POS code 10?

ANSWER: Humana accepts POS code 10 on claims for dates of service beginning Jan. 1, 2022. Humana plans apply a telehealth benefit, when applicable, to claims reported with POS code 10.

How should audio-only telehealth services be reported?

ANSWER: Humana requires providers to identify an audio-only service with modifier 93.