What services does Humana allow when provided via telehealth and other electronic information and telecommunications technologies?
ANSWER: For a particular service to be reimbursed when provided via telehealth, it must be possible to provide all the necessary components of the code with the real-time interactive technology used. Please see
Note: Humana MA plans apply the telehealth service coverage-related waivers authorized by the Consolidated Appropriations Act of 2023.
Does Humana allow audio-only telehealth services?
ANSWER: While Humana encourages providers to use real-time interactive audio and video technology, Humana does allow audio-only telehealth services, subject to the limitations outlined in