Terms and conditions

HumanaVitality Terms and Conditions for Non-Medicare Participants

For HumanaVitality® Non-Medicare participants, the following Terms and Conditions also apply:

Release and Waiver

By registering on the Humana website to participate in the HumanaVitality program, I acknowledge that I am doing so voluntarily and with the understanding that HumanaVitality is not providing medical advice to me in connection with the HumanaVitality program. I understand that any activities, goals, or other information presented to me under the HumanaVitality program are not substitutes for a medical professional's evaluation and treatment. I should obtain necessary medical advice about participation in the HumanaVitality program from my personal healthcare providers.

By participating with the HumanaVitality website and with any social media sharing tools or functions made available to me through such site, I understand that my use of such tools or functions is completely voluntarily. Further, I understand that if I choose to use the social media sharing tools or functions to share my HumanaVitality information on social media websites. I am responsible for the release of my HumanaVitality information. HumanaVitality is not responsible for the transmission of the information or use of the information on any website and HumanaVitality cannot retract or delete the information once it is released. I agree that it is my responsibility to understand social media sharing tools or functions prior to my use and to remove any information I no longer wish to have shared.

I understand that regardless of my physical condition while participating in the HumanaVitality program, certain elements of the program may involve risk of injuries or aggravation of preexisting injuries, diseases or physical conditions. I fully accept all such risks resulting from participation in the HumanaVitality program and hereby release and discharge HumanaVitality from any and all liability, claims, suits, demands or causes of action which may arise from my participation in the program.

I understand this Release and Waiver is a binding contractual agreement. I have read it fully; I hereby acknowledge that I understand it; and I voluntarily accept it.

Assumption of Risk

Recommendations given in HumanaVitality materials are for healthy, active individuals without cardiovascular heart disease, risk factors, or other contraindications to exercise.

Participation in HumanaVitality may include physical exercise, blood testing, and other health and fitness activities. These activities may involve risks and may not be appropriate for all persons. Before taking part in any HumanaVitality program tests or activities, consult with your healthcare professional for a thorough evaluation and review of your present condition, and guidance in what activities are safe and appropriate for you.

HumanaVitality is not liable for any loss, injury, or other adverse events in connection with participation in the program. HumanaVitality participants fully accept all risk and responsibility involved in participating in the program.

Program Rules and Parameters

HumanaVitality has sole discretion in administering the program and interpreting the Terms and Conditions. A revised copy of the Terms and Conditions will be posted at the website when any changes occur. HumanaVitality is not responsible for misinterpretation or lack of knowledge of Terms and Conditions. An issue resolution process is available to you as a program participant.

Confidentiality of Participant Data

Your program data is used, shared and protected as outlined in our Notice of Privacy Practices and Internet Privacy Statement.

Notice of the Availability of Reasonable Alternative

We are committed to helping you achieve your best health. Rewards for participating in HumanaVitality are available to all eligible persons. If you think you might be unable to meet a standard for a reward under the program, you might qualify for an opportunity to earn the same reward by different means. Contact Customer Support at the number listed on the back of your identification card and we will work with you (and, if you wish, with your physician) to provide a reasonable alternative with the same reward value that is right for you, given your current health status.

Unfunded Activities

Certain HumanaVitality activities have charges associated with them which may not be funded by HumanaVitality.

Earning HumanaVitality Rewards

HumanaVitality program participation will be credited only to the individual participant completing the activity. For rules and requirements regarding HumanaVitality participation and earning of rewards, please review the descriptions of each specific activity.

Not all HumanaVitality programs have the same reward structure. Available rewards, discounts and savings may differ depending upon the structure associated with the program for which you are enrolled.

Unless stated otherwise, you must request rewards for certain HumanaVitality activities. These requests must be submitted to HumanaVitality within 90 days of the activity completion. HumanaVitality will not recognize requests for rewards after 90 days from activity completion. Where appropriate, you must use the designated forms and supply all requested documentation in order for activities to be recognized as being eligible for rewards. You may need to provide your Humana ID number to earn rewards for certain activities. Please allow up to two weeks from submission for most activities to be credited.

You are responsible for ensuring that HumanaVitality participation and any eligible rewards are credited accurately. If you believe that a HumanaVitality reward has been earned but not properly credited, you may be required to submit supporting documentation or proof to HumanaVitality to correct the discrepancy as necessary. Such requests must be submitted within 120 days of completion of the activity.

HumanaVitality rewards, discounts, or savings are not transferable and may not be combined among participants nor can they be transferred to a participant's estate, successor or assigns. HumanaVitality rewards, discounts, or savings do not constitute property of a program participant. You forfeit all rewards, discounts or savings under HumanaVitality immediately upon termination from the program regardless of the circumstances of termination.

Right to Revoke

HumanaVitality periodically conducts random checks to confirm the accuracy of information received. Submission of incorrect or inaccurate information may result in you not earning or the removal of program rewards, discounts and savings.

HumanaVitality is the final authority on qualification for HumanaVitality program participation and rewards, discounts and savings and reserves the right to deny or revoke rewards at any time if HumanaVitality determines that such credit was improperly given. HumanaVitality may share information with your employer regarding invalid event or other submissions for points.

No Retroactive Upgrade

Upgrades in Vitality Status are effective on the date of upgrade to that Status and cannot be upgraded retroactively. Reward redemption discounts, if applicable; correspond to your Vitality Status at the time of redemption, without any retrospective adjustment for subsequent Vitality Status upgrade.

Tax Responsibilities

It is your responsibility to determine tax responsibilities, if any, for rewards, discounts, and savings received under HumanaVitality.

Redeeming HumanaVitality Rewards

Terms and conditions specific to reward redemption are set forth in the applicable sections of this document and on the website. Violation of these conditions may result in forfeiture of rewards and/or termination from the HumanaVitality program.

Rewards merchants may have additional policies, terms, and conditions, which will are published separately on the merchant's website. Please review the merchant website for complete details.

The following terms and conditions are subject to change without notice:

Reward Redemption Eligibility

Participants 18 years of age and older must have Vitality Status of Bronze or higher to redeem rewards and conduct transactions in the HumanaVitality Mall based on the reward structure of their respective HumanaVitality program.

Limitation of Liability

The HumanaVitality Mall website redemption partners are independent contractors and not agents or employees of HumanaVitality. HumanaVitality hereby disclaims any liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the goods or services provided by any reward redemption partner through the website, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligence or otherwise, of such reward redemption partner and you hereby exonerate HumanaVitality from any liability with respect to the same.

Reward Pricing

Vitality rewards, cash prices, and HumanaVitality Mall item availability are subject to change without notice. HumanaVitality rewards are non-transferable and may not be combined among participants, estates, successors and assigns; Vitality Points and/or Vitality Bucks® are void and all eligibility for reward redemption and discounts ends immediately upon a participant’s or sponsor’s termination from the HumanaVitality program. You are responsible for funding the full cost of any rewards redeemed after the effective date of your termination from HumanaVitality, even if such termination is retroactive.

Shipping/Delivery and Refund/Exchange

Participants must submit a valid email address to place an order; confirmation of the order will be made to this email address. Some items and merchandise may not be eligible for shipment to P.O., A.P.O or F.P.O boxes. Unless otherwise noted, rewards may only be shipped to the 50 United States and the District of Columbia.

HumanaVitality is not responsible for replacing shipments made to invalid or incorrectly supplied shipping addresses. You should refuse acceptance of shipments which are visibly damaged or defective. Unless explicitly stated otherwise, items from merchants in the HumanaVitality Mall are not eligible for refund or exchange.