Disaster support

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in each state where we offer coverage to make sure our members have the support and resources they need, from access to healthy food to in-person and phone support from care managers.

Something is considered a disaster when the president, governor, or secretary of Health and Human Services officially declares a situation (like the COVID-19 pandemic or a hurricane) a disaster or public health emergency.

Humana Healthy Horizons^® will:

• Cover services at out-of-network hospitals and other medical facilities
• Give members the same cost sharing they would get at an in-network doctor
• Make replacing lost prescriptions easier by removing refill limits
• Share information about the disaster and what we’re doing on the specific state’s News and Alerts page
• Stop the need for primary care physician referrals

We will work with you to make sure you are covered during the duration of the emergency or disaster. We will offer this support until:

• The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
• 30 days have gone by since the disaster or emergency was declared, and no end date was given

One of the best things you can do is to be prepared in case you are in a disaster or emergency situation. Take the time now to plan ahead.

Here are a few steps you can take:

• Register for MyHumana so you can access your plan information online
• Learn how to build a disaster supply kit

Enrollment in a Medicaid plan, like Humana Healthy Horizons®, qualifies you for a free phone, talk, text, data, and more through SafeLink Wireless. If you have a smartphone, you may qualify to enroll in the “Keep your own smartphone” program and get free talk, text, and data every month.

Learn more about getting a free phone through Safelink Wireless and about the federal Affordable Connectivity Program