Value-added benefits
Humana Healthy Horizons® in Ohio members get additional benefits, tools, and services at no cost. We do our best to give our members what they need plus things they didn’t even know they needed. We call that human care.
Value-added benefits
- 1 phone
- 1 charger
- 1 set of instructions
- Unlimited talk
- Unlimited data
- Unlimited text messages per month
- Training for you and your caregiver at the first case manager orientation visit if you are enrolled in care management.
You must make at least 1 phone call or send 1 text message every month to keep your benefit. Member may qualify for enhanced benefits through the Affordable Connectivity Program that provides unlimited minutes, 10 GB hotspot and unlimited data.
- You need to provide your Humana Healthy Horizons in Ohio member ID.
You must be enrolled in Safelink at least 30 days to qualify for the benefit.
Example:
You contact Safelink to enroll in the program on February 1, 2024.
You will not have your 350 minutes per month until March 1, 2024.
If you are enrolled in care and/or disease management and enroll in this smartphone service, you may request approval to receive unlimited minutes and an additional 4GB of data by calling Member Services at 877-856-5702 (TTY: 711).
Benefits are subject to change by the Federal Communications Commission under the Lifeline program.
To qualify for the reimbursement of up to $50 per quarter, up to four quarters per year, for childcare expenses, you must:
- Have a childcare provider
- Participate in some type of workforce program in order to be eligible
- 1 additional dental cleaning per year
To find a dental provider:
- Use our online Find a Doctor service at Humana.com/FindADoctor to identify and locate dentists near you
- Search for General Dentistry Oral Surgery (listed as Oral and Maxillofacial surgery)
- Select All Dental Networks as Coverage Type
- Select OH Medicaid Dental Network as Network
- Do not use the dental search
- Access information through the MyHumana app (if you signed up for an account)
- 1 Employment physical per year
- Your primary care physician (PCP)
- Local community health center
- Retail or urgent care center (for example, Minute Clinic)
- Other type of provider that performs employment physicals
You have no out-of-pocket costs.
Humana Healthy Horizons in Ohio will reimburse the provider, once he or she submits a claim for the physical.
To find a provider or facility:
- Use our online Find a Doctor service at Humana.com/FindADoctor to identify and locate providers and facilities near you.
Program features include:
- Access to guidance and study materials
- One-on-one bilingual advisor
- Online help (to provide students the greatest flexibility for participation)
- Test pass guarantee (our members can take the GED multiple times until they pass it)
- Unlimited use of practice tests
Note:
Members 16-18 years must provide additional documentation.
Underage test takers must enroll in the state’s official Adult Education Program and take free classes until they are ready to sit for the exam. They will need documentation from the school system that they have officially withdrawn.
Childcare support
Support to identify childcare options, including:
- Childcare centers
- Family daycare homes
- Nanny agencies
- Babysitting services search tools
- Backup/on-demand child care
Support to identify special needs support options, including:
- Support groups
- Advocates
- Childcare for children with special needs
- Socialization groups
- Special needs services (for example, Applied Behavioral Analysis Therapy)
Counseling and caregiving support
Behavioral health counseling and support, including:
- Up to 3 sessions per calendar year for caregivers of a member with coverage through Humana Healthy Horizons in Ohio
Legal and financial support
Legal and financial support, including:
- Do-it-yourself document preparation (for example, wills and living wills)
- Free 30-minute consultations with attorneys, mediators, certified public accountants, and financial professionals (depending on type of consultation member needs, such as for budget preparation, etc.)
- After the free, 30-minute consultation, members get a 25% discount on additional legal services.
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When prompted, enter HumanaOhio as your username and support as your password.
For more information, call 844-664-0541, 24 hours a day, 7 days a week, Eastern time. Please have your member ID card (or member ID number) at the time you call.
To qualify for the reimbursement of up to $50 per quarter, up to 4 quarters per year, for childcare expenses, you must:
- Have a childcare provider
- Participate in some type of workforce program
For reimbursement, call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.
Authorization is required
- Apartment rent or mortgage payment (late payment notice required)
- Payment for electric, water or gas bills (late payment notice required)
- Trailer Park and lot rent, if this is your permanent residence (late payment notice required)
- Moving expenses via licensed moving company when transitioning from a public housing authority
Plan approval required.
- Member must not live in a residential facility or nursing facility.
- Funds will not be paid directly to the member.
- If the bill is in the spouse’s name, a marriage certificate may be submitted as proof.
- Enroll in the HumanaBeginnings® care management program
- Get a comprehensive assessment
- Complete 1 additional follow-up call
Pregnant members who meet each of the above eligibility criteria will receive 1 convertible car seat or portable crib per pregnancy and per baby (for example, if you have twins, you are eligible for 2 portable cribs).
Member must be enrolled in the HumanaBeginnings care management program to qualify for the benefit.
To request the benefit for the portable crib (available only after you meet all eligibility criteria), call:
- Your HumanaBeginnings care manager (if you have one), or
- Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.
Humana Healthy Horizons will not fulfill the benefit until:
- You meet all the eligibility criteria
- You request the portable crib
- Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time within 30 days of the discharge date to request the post-discharge meals benefit.
- Doctor, dental and vision appointments
- Grocery stores and food banks
- Women, infants, and children appointments
- Supplemental Nutrition Assistance Program appointments
- County Department of Job and Family Services appointments
- Social support (for example, support group, wellness classes, etc.)
- Redetermination appointment
- Job interviews and GED classes
- Maternity childbirth classes and baby showers
Additional transportation services
Members enrolled in case management can qualify for additional transportation services, such as rides for:
- Outpatient and residential behavioral health services
- Intensive outpatient treatment, when you are actively engaged in behavioral health/substance use disorder courses of treatment
- Parents to visit their child in the neonatal intensive care unit
- Parents to visit their child in a residential or inpatient behavioral health facility
Unlimited transportation services
Unlimited transportation is available for members for the following services:
- Diabetes management
- Dialysis
- Hospital discharge
- Organ transplant
- Postpartum trips (up to 12 months after delivery to doctor visits)
- Prenatal trips
- Radiation chemotherapy
- Urgent care
- Wound care
- A car or wheelchair
- Nonmedical transportation
Transportation for urgent healthcare needs may be arranged with less than 48 hours of notice.
To set up transportation:
- Call Access2Care at 855-739-5986 (TTY: 866-288-3133), Monday – Saturday, 8 a.m. – 6 p.m., Eastern time.
- To cancel a ride, please call at least 24 hours in advance
- 1 eye exam per year
- Up to $200 allowance for 1 set of glasses (frames and lenses) or contacts during the plan year
Members are responsible for any cost more than the $200 allowance.
- Use our online Find a Doctor service at Humana.com/FindADoctor
- Under Specialty, search under Medical type.
- Refer to our Provider Directory (available online or via mail upon request).
- Call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.
The Tobacco and Vaping Cessation Coaching program offers support for both over the counter and prescription nicotine replacement therapy.
- Complete 2 calls within 45 days of enrollment in Tobacco and Vaping Cessation Coaching (qualifies you for $25 in rewards)
- Complete the coaching (a total of up to 8 calls) within 12 months of the first call (qualifies you for $25 in rewards) Members 18 and older can request nicotine replacement therapy.
Rewards will appear in your Go365 account once we verify you did the required number of calls.
To enroll, call 800-955-0783 (TTY: 711). When prompted, select option 1.
Upon receiving physician clearance, the member can complete 6 Weight Management Coaching sessions with a health coach; about 1 call per month for a period of 6 months.
- Enroll in Weight Management Coaching and get an initial well-being checkup with your primary care provider (qualifies you for $10 in rewards).
- Complete the coaching program (a total of up to 6 calls) within 12 months of the first coaching session (qualifies you for $20 in rewards).
Your rewards will appear in your Go365 account once we verify that you did the required number of calls.
To enroll, call 800-955-0783 (TTY: 711). When prompted, select option 2.
For more information about how to access these value-added services and benefits, call Member Services at 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time.