Ohio Medicaid: Understanding virtual care
We know you can get sick or hurt without warning. When covered and available, virtual care, also called telehealth, can be a great way to see a provider without leaving your home.
Understanding virtual care
Telehealth is the direct delivery of healthcare using audio and/or video. Instead of coming into the office for your appointment, you:
- Stay at your home or office
- Use your smartphone, tablet, or computer to see and talk to your healthcare provider/physician
Using telehealth services:
- Is free
- Means you don’t have to worry about driving to or from an appointment
Doctor On Demand
Humana Healthy Horizons® in Ohio members can get 24/7 virtual care services from licensed, board-certified providers through Doctor On Demand®.
With Doctor On Demand, care is always available. Meet with a healthcare provider, psychiatrist, or therapist when and where it’s convenient for you.
When virtual care is appropriate
You can see medical and behavioral health professionals via telehealth for:
- Common health conditions
- Follow-up appointments and screenings
- Many illnesses and injuries
- Prescription medicine visits
When virtual care is not appropriate
You should go to an emergency room (ER) immediately or call 911 if you have:
- A severe fall
- Chest pain
- Difficulty breathing
- Open wounds
- Severe conditions (e.g., headache, stomach pain, etc.)
- Trauma
To learn more:
- Talk to your primary care provider
- Call 877-856-5702 (TTY: 711), Monday – Friday, 7 a.m. – 8 p.m., Eastern time