Phone numbers for members
To reach our Customer Care representatives, call the phone number on your Humana ID card or the phone number below. You must be a member of a Humana plan to receive assistance.
Employer Group Plan Members 1-800-4HUMANA (1-800-448-6262)
Medicare Claims 1-800-457-4708
Medicare Premium Billing and Enrollment 1-800-992-2551
KY Medicaid 1-855-852-7005
Phone numbers for employers
To find out more about Humana Vitality please contact your Agent or Broker.
Small Business Employer: 1-800-232-2006
Large Group Employer: 1-800-872-7207
Phone numbers for agents
To find out more about Humana Vitality please contact your Humana Sales Executive.
Large and Small Business Agent: 1-866-4ASSIST (1-866-427-7478), select the Agent/Broker option
Password Resets: 1-800-558-4444, ext. 4118
Phone numbers for providers
Customer Service: 1-800-4-HUMANA (1-800-448-6262)
Web Specialists: 1-877-845-3480
MarketPOINT Sales Offices
Find a Humana MarketPOINT sales office near you.
View all MarketPOINT sales office locations
Information on Individual Health Plans
If you are looking for an individual health insurance plan, please visit us at Humana-one.com.
Medical Claims and Correspondence Address and Fax
Use the address located on the back of your Humana ID card, or mail your claims or correspondence to:
Humana Correspondence Office
P.O. Box 14601
Lexington KY 40512-4601
Your information can also be faxed to 1-888-556-2128.
Humana Corporate office address and phone number
500 West Main Street
Louisville, KY 40202