An OTC allowance benefit for the things you need
The OTC allowance benefit can be used to buy eligible non-prescription items, plus health and wellness items. There are 2 types of OTC allowance benefits: OTC Mail Order or OTC Allowance.
If your plan has the OTC Mail Order allowance benefit, it can be used at
If your plan has the OTC Allowance benefit loaded to a Humana Spending Account Card, you can use the card to purchase eligible OTC items at participating network retailers including brick-and-mortar retail locations including CenterWell Pharmacy and
Contact us with questions
If you have questions about your OTC allowance eligibility or status, contact Member Services:
- Individual Medicare plan members can call 800-457-4708 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
- Group Medicare plan members can call the number listed on the back of your Humana member ID card, Monday – Friday, 8 a.m. – 8 p.m., Eastern time