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Save money on everyday health products with an over-the-counter (OTC) allowance

Depending on your Humana Medicare plan, you may be eligible to receive a monthly or quarterly allowance to buy select OTC products.
Older woman and pharmacist review medicines at a pharmacy.
Older woman with laptop using credit card.

A spending benefit for things you need

Eligible members can use their OTC allowance to buy non-prescription items and health and wellness items. Your OTC allowance can be used in person at any participating pharmacy location, as well as CenterWell Pharmacy™ online and CenterWell mail-order pharmacy.

To start an order at CenterWell Pharmacy, or to check your OTC allowance balance, sign in to your CenterWell Pharmacy account. You can also check your OTC balance by calling 1-888-682-2400 (TTY: 711), 24 hours a day, 7 days a week.

To find participating network pharmacies near you, use our Find a Pharmacy tool.

3 easy ways to order your OTC products from CenterWell Pharmacy


1 of the fastest ways to order. Once you’re signed in, you can easily shop all our products in the OTC store.

Shop online now


A fast, easy and convenient way to order. Shop OTC products whenever and wherever you’d like with the CenterWell Pharmacy™ mobile app.

Download the CenterWell Pharmacy app on the App Store

Download the CenterWell Pharmacy Android app on Google Play

Mail or Fax

Download the OTC Health and Wellness Products catalog . When you’re ready, fill out the order form on pages 3 and 4 and mail it to:

CenterWell Pharmacy
P.O Box 1197
Cincinnati, OH 45201-1197

or fax it to:

Save on items you use every day

Your OTC allowance is good for a variety of products including:

  • Vitamins and supplements
  • Pain relievers, cough drops and other OTC medicines
  • Toothbrushes, toothpaste, denture cream and tablets
  • Cleansing wipes and bladder control pads
  • Bandages and first aid supplies
  • Stomach remedies

Continue saving all year long

Your OTC allowance is built into your plan benefits and costs you nothing extra. Depending on your plan, you may receive a monthly allowance or a quarterly allowance.

If you have a plan that includes rollover allowance, your unused balance will carry over to your next month or quarter and expire on Dec. 31, 2022. If you have a plan that does not include a rollover allowance, your allowance will need to be used within each month or quarter, depending on your plan. Any unused allowance will not roll over.

Contact us with questions

If you have questions about your OTC allowance eligibility or status, contact Member Services:

  • Individual Medicare plan members can call 800-457-4708 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time
  • Group Medicare plan members can call the number listed on the back of your Humana member ID card, Monday – Friday, 8 a.m. – 8 p.m., Eastern time