Notice of Privacy Practices

How we protect your personal information

This notice explains how information about you may be used and shared. Please look this over carefully.

Keeping your personal information private is important. You don’t need to do anything unless you have a complaint.

We’re glad that you are part of the HumanaVitality® program. We want you to know that we will protect your personal information and keep it private.

This notice explains how HumanaVitality protects your personal information. It also explains how your information is used. There are times when we may need to share your personal information. This notice explains why we may need to do this for legal reasons. We follow these rules about using and sharing your personal information. We will also let you know if any of these rules change.

We can change the rules for using and sharing personal information at any time. If the rules change, it will be for all personal information, even any information we have before the change was made. When we make a significant change in the rules, we will change this notice and let you know. Any changes to the rules for using or sharing personal information will be for everyone in the HumanaVitality program.

What is personal information?

Personal information is health information and any information that identifies you, like your name, address, telephone number, and/or email address. This information also includes any personal and health information about your physical or mental health, which is created or received by a healthcare provider or HumanaVitality. We protect all of this information, whether it is spoken, written down, or part of an electronic record.

How does HumanaVitality protect my information?

There are laws to protect your information. HumanaVitality must follow these laws. We also take these steps to keep your information private:

  • We limit who can see your information to only those who need to see it
  • We limit how we use your information, and share it only when there is a good reason
  • We let you know how we use or share your information
  • Everyone who works for HumanaVitality is trained on how to protect your information

How does HumanaVitality use and share my information?

HumanaVitality may use and/or share your information with you or someone who has the legal right to act for you, and where required by law. HumanaVitality can use or share your information:

  • For rewards including Vitality Points and Vitality Bucks
  • For your HumanaVitality personal pathway and to give you feedback and tools to help you reach you vitality goals
  • For the HumanaVitality program, including your program enrollment, answering your questions and requests for services, handling complaints and for making the HumanaVitality program better
  • With your employer or program sponsor when you enroll or disenroll from the HumanaVitality program. We may share your personal health information with your employer or program sponsor as part of a summary report, as long as it does not include your name or any other information that identifies you
  • We will not share your personal health information with your employer or program sponsor unless you tell us that we can
  • To contact you with information about other program benefits and services
  • To your family and friends if you are unavailable to communicate, such as in an emergency
  • For law enforcement purposes, to military authorities and as otherwise required by law
  • For compliance programs
  • To contact you concerning clinical health/disease management programs that may help you manage or improve your health
  • To avert a serious and imminent threat to your health or safety or the health or safety of others
  • For contacting participants who have requested outreach by a representative of a health and wellness coaching program
  • For research purposes in limited circumstances
  • To fulfill HumanaVitality’s obligation under any worker’s compensation law or contract

Will HumanaVitality use my information in any other way?

If we need to use your information in any way that we have not explained in this notice, HumanaVitality will ask for your written permission before using or sharing your information. You may end your permission at any time by telling us in writing. We will not use or share your information for any reason not described in this notice without your permission.

What does HumanaVitality do with my information when I am no longer a program participant?

Your information may continue to be used as described in this notice even when you are no longer in the HumanaVitality program. If you leave the program, we can keep your information for a period of time as required by law. After that, we will destroy your information in a way that continues to protect your privacy.

How can I get a copy of this notice?

You can get a copy of this privacy notice by printing this form or by contacting the HumanaVitality Privacy
Office at PO Box 1438, Louisville, KY 40202.

What should I do if I believe my privacy has been violated?

If you believe your privacy has been violated in any way, you may file a complaint with HumanaVitality
Privacy Office, PO Box 1438, Louisville, KY 40202.

How to get help in another language

HumanaVitality has free help for members who don’t speak English or need extra help. Call the number
on the back of your member ID card to contact Customer Service for help in any language that you need.