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Utilization management

One of the biggest challenges facing the healthcare industry today is ensuring that people get the appropriate type of care as soon as possible. Our behavioral health expert clinical staff focuses on just that: the right care at the right time.

How it works

The team conducts prospective, concurrent and retrospective case reviews to ensure employees receive care that truly improves their overall behavioral health.

They also conduct eligibility verification, explanation of benefits, inpatient authorizations and specialty claims process and re-pricing management.

Employees have access to a 24/7 Customer Care call center with live answer and after-hours services to assist with any questions.

The utilization management team helps connect employees with our network of more than 65,000 credentialed psychiatrists, psychologists, nurse practitioners, social workers and licensed professional counselors.

With nearly one-third of adults having a diagnosable behavioral health disorder, the need for effective, managed care for mental health issues is more important than ever.1 If left untreated, undiagnosed or undertreated, behavioral health issues can drive up healthcare costs and lower employee productivity in the workplace.

Consider this

  • The economic costs of mental illness will be more than cancer, diabetes, and respiratory ailments put together, according to The National Institute of Mental Health, USA.2
  • The Institute also estimates that mental illness costs the country at least $444 billion a year.2
  • According to federal guidelines, employers who do not make accommodations for employees with serious mood disorders could be sued.2

1 "The Numbers Count: Mental Disorders in America," U.S. Census.

2 Szabo, Liz, “Cost of not caring: Nowhere to go,” USA Today.(accessed online May 8, 2015) http://www.usatoday.com/story/news/nation/2014/05/12/mental-health-system-crisis/7746535/

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1-800-327-9728 (TTY: 711)