Terrie Naaf: I came from Central Illinois, and had a great upbringing, lots of fun, wonderful, happy family. My parents were amazing, and I went to college, and I got a degree to be a Spanish teacher. I started teaching in 1974, right out of college, and I was offered a choice of insurance through my employer, through the school district. And it went pretty well, until I started noticing that I needed more care, probably around the age of 55, when my health required more screenings. It just didn't go well anymore. I started having problems. The referrals weren't going through on time. The claims weren't being paid. I was constantly receiving bills. I was receiving phone calls from collection people. So when I had to make a decision, when I turned 65, I had to think, "Okay, should I try Humana and hope I have a better experience?"
And I'm glad that I did, because it's night and day, night and day.
In October of 2021, I was seeing my primary care physician, and she encouraged me to get my annual mammogram, and luckily, I went and scheduled it and had it done. It was abnormal, and that's when they dropped the bomb and said, "Hey, this is the real thing here." Then, I was diagnosed with breast cancer. I chose the Humana Group Medicare Advantage plan, and it was so easy to use. I really felt like they were really caring about me as a person, and not just another person with breast cancer. I was referred to the cancer center, where I definitely feel like it was personalized especially for me. I had people that sat down and talked to me about my own history, my own personal experience, and they worked with me on what the plan was. I didn't have to worry about the insurance part of it, because I knew that it would be taken care of. I never had to contact them. I never had to worry about it. I didn't have to make any phone calls. It was smooth.
I would definitely recommend Humana Group Medicare Advantage plan to other people, and I actually have. Because of the care that I received, I'm now cancer free, and I'm living a full, active, happy, healthy life.