Terrie Naaf: I came from Central Illinois, and had a great upbringing, lots of fun, wonderful, happy family. My parents were amazing, and I went to college, and I got a degree to be a Spanish teacher. I started teaching in 1974, right out of college, and I was offered a choice of insurance through my employer, through the school district. And it went pretty well, until I started noticing that I needed more care, probably around the age of 55, when my health required more screenings. It just didn't go well anymore. I started having problems. The referrals weren't going through on time. The claims weren't being paid. I was constantly receiving bills. I was receiving phone calls from collection people. So when I had to make a decision, when I turned 65, I had to think, "Okay, should I try Humana and hope I have a better experience?"
And I'm glad that I did, because it's night and day, night and day.
In October of 2021, I was seeing my primary care physician, and she encouraged me to get my annual mammogram, and luckily, I went and scheduled it and had it done. It was abnormal, and that's when they dropped the bomb and said, "Hey, this is the real thing here." Then, I was diagnosed with breast cancer. I chose the Humana Group Medicare Advantage plan, and it was so easy to use. I really felt like they were really caring about me as a person, and not just another person with breast cancer.I was referred to the cancer center, where I definitely feel like it was personalized especially for me. I had people that sat down and talked to me about my own history, my own personal experience, and they worked with me on what the plan was.I didn't have to worry about the insurance part of it, because I knew that it would be taken care of. I never had to contact them.I never had to worry about it.I didn't have to make any phone calls.It was smooth.
I would definitely recommend Humana Group Medicare Advantage plan to other people, and I actually have. Because of the care that I received, I'm now cancer free, and I'm living a full, active, happy, healthy life.