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Employee Assistance and Work-Life services

Build a path to total wellness

Our Employee Assistance Program (EAP) and Work-Life services support employees in dealing with the personal and work-related concerns that can increase their stress and lessen their productivity.

EAPs help employees with issues of well-being, stress or productivity. The services and resources address challenges such as:

  • Depression
  • Anxiety
  • Personal & family matters
  • Alcohol or chemical dependency
  • Legal & financial difficulties

Employees’ personal challenges can negatively affect their work. They may be less productive because they’re distracted by emotional, financial, or daily-life concerns, or spending hours on the phone seeking services for an aging parent, or even missing work days because childcare fell through.

These services can help employees deal with the issues that distract them, leaving them better able to focus on work. Our members noted real improvements in their:

  • Productivity at work
  • Stress level
  • Ability to handle situations for which they sought assistance
  • Overall quality of life1

The vast majority – 95-96% - of our members who used the EAP and Work-life services said they would use these services again.2 And members saved an average of four to eight hours when using our Work-Life Services for assistance with childcare, adult care, and convenience services, such as vacation planning and consumer information.3

About EAP and Work-life services

  • How does the EAP work?

    The EAP provides guidance and helps employees and their household members deal with personal and work-related concerns. Employees can meet with EAP consultants by telephone or in person for assistance with problems that keep them from doing their best, such as relationship and family issues, difficult emotions, workplace concerns, as well as legal and financial challenges.

    Managers and HR professionals can access consultations on issues such as addressing employee performance, helping distressed employees get back on track, and dealing with their own challenges and goals, along with seminars, newsletters, and online resources.

    HR professionals can benefit from consultations on employee-related and organizational issues, training and seminars, or creating programs to meet their company goals.

  • How do Work-life services work?

    Work-life specialists help employees and their household members by assessing their family care and everyday needs, and providing expert consultation and detailed information on service providers ranging from dog walkers to house cleaners, and from local gyms to day care centers or home health aides. They also provide educational materials to help members make informed decisions about all types of daily life needs.

    Your employees can access helpful online tools, 24 hours a day, seven days a week, including:

    • Articles on childcare, parenting, caregiving, wellness, education, pet care, adoption, and more
    • Streaming audio and video
    • Checklists, quizzes, self-assessments, and financial and health calculators
    • Local resource finders
  • What’s in it for your organization?

    Our EAP consultants and Work-life specialists can save employees time and help them address their concerns, improve their overall health and well-being, and achieve increased focus and productivity. The EAP and Work-life program can integrate easily with other health and wellness capabilities, and help connect your employees to all of the well-being programs and services you offer.

1 Naweed Alzaman, MD, Siddharth A. Wartak MD, MRCP, Jennifer Friderici MS, Michael B. Rothberg MD, MPH, “Effect of patients’ awareness of CVD risk factors on health-related behaviors,” Southern Medical Journal, Volume: 106, Issue: 11 (November, 2013): 606–609.

2 Centers for Disease Control and Prevention, “Increase Productivity: Workplace health programs can increase productivity.” Last reviewed October 23, 2013, accessed July 1, 2014.

3 Sandra Levy, “CDC: Now Is the Time for Everyone to Get a Flu Shot,” Healthline.com, posted September 18, 2014.

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