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Employee assistance and work-life services

Our Employee Assistance Program (EAP) and work-life services support employees in dealing with personal and work-related concerns that can increase their stress and lessen their productivity.

EAPs help employees with issues of well-being, stress or productivity. The services and resources address challenges such as depression, anxiety, family matters, chemical dependency and financial difficulties.

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Benefits How it works

Employees’ personal challenges can negatively affect their work. They may be less productive because they’re distracted by emotional, financial or daily-life concerns, or spending hours on the phone seeking services for an aging parent or even missing work days because child care fell through.

These services can help employees deal with the issues that distract them, leaving them better able to focus on work. Our members noted real improvements in their:

  • Productivity at work
  • Stress level
  • Ability to handle situations for which they sought assistance
  • Overall quality of life1

The vast majority—95–96%—of our members who used the EAP and work-life services said they would use these services again.2

And members saved an average of 4 to 8 hours when using our work-life services for assistance with child care, adult care and convenience services, such as vacation planning and consumer information.3

The use of an EAP can result in savings to an employer of at least $1.98 for every dollar spent on the program, and at least $1.96 for every dollar spent on work-life services.4

Read more about EAP and work-life savings, PDF opens new window


  1. Naweed Alzaman et al., “Effect of patients’ awareness of CVD risk factors on health-related behaviors,” Southern Medical Journal 106, no. 11 (November 2013): 606–609.
  2. “Increase Productivity: Workplace Health Programs Can Increase Productivity,” Centers for Disease Control and Prevention, last accessed July 1, 2014.
  3. Sandra Levy, “CDC: Now Is the Time for Everyone to Get a Flu Shot,” Healthline, last accessed December 4, 2018.
  4. “Humana Wellness Case Study: The Value of Humana EAP and Work-Life Services,” Humana, last accessed December 3, 2018,, PDF opens new window

EAPs provide guidance and help employees and their household members deal with personal and work-related concerns. Employees can meet with EAP consultants by telephone or in person for assistance with problems that keep them from doing their best, such as relationship and family issues, difficult emotions, workplace concerns, as well as legal and financial challenges.

Managers and human resource professionals can access consultations on issues such as addressing employee performance, helping distressed employees get back on track and dealing with their own challenges and goals, along with seminars, newsletters and online resources.

Human resource professionals can benefit from consultations on employee-related and organizational issues, training and seminars or creating programs to meet their company goals.

Work-life specialists help employees and their household members by assessing their family care and everyday needs and providing expert consultation and detailed information on service providers, ranging from dog walkers to house cleaners, and from local gyms to day care centers or home health aides.

They also provide educational materials to help members make informed decisions about all types of daily life needs. Your employees can access helpful online tools, 24 hours a day, 7 days a week, including:

  • Articles on child care, parenting, caregiving, wellness, education, pet care, adoption and more
  • Streaming audio and video
  • Checklists, quizzes, self-assessments and financial and health calculators
  • Local resource finders

Get started with employee benefits

Speak with a licensed Humana sales agent

Call Monday – Friday, 8 a.m. – 5 p.m., EST.

1-844-325-2813 (TTY: 711)

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