EAP and Work-Life services consist of multiple, integrated services designed to help employees deal with challenges, reduce stress, and increase focus and productivity.
Organizational leaders and managers sometimes need the guidance of an objective, trained manager consultant to gain a new perspective on big-picture and everyday issues. The EAP provides consultations on organizational and team concerns, evaluating employees, managing difficult employees, and honing supervisory skills. Executives and managers can also call to address their own concerns.
Employee Assistance Program (EAP)
EAP provides assessment, assistance, and referral support to help employees and their household members navigate their concerns, and focus on solutions.
Employees simply call a toll-free number. Humana EAP phones are answered 24 hours a day, 7 days a week, by experienced, caring EAP professionals who have a minimum of a master’s degree and an average of 15 years of experience.
Humana EAP consultants and its national network of EAP providers work with employees (both via phone and in person) to address their issues, and can also refer them to community and local support services, and other employer-sponsored benefits, always keeping in mind the employees’ preferences, needs, and health insurance.
Work-Life specialists carry out research on all types of daily-life needs, and provide guidance and customized referrals, saving employees and their household members time, effort, and stress. Work-Life specialists can help employees locate:
- Nannies, family day care, day care centers, back-up childcare, local schools, and other childcare-related service providers.
- Home healthcare providers, nursing homes, assisted living facilities, community-based programs, and other adult care-related service providers.
- Tickets to shows/games, local gyms, community programs for youth development and healthy living, home repair, local stores that deliver, party planners, and more.
As part of the EAP, employees also have access to free 30-minute consultations with financial counselors and attorneys on issues such as real estate, retirement planning, divorce and separation, budgeting/debt reconstruction, and trusts and estates.
The EAP and Work-Life website includes thousands of articles, tip sheets, calculators, checklists on work and life-event topics, and links to best-of-the-web resources. It also includes a Tools for Managers section to help managers enhance their communication skills, manage employees, address drugs and alcohol in the workplace, ensure a respectful working environment, and use the EAP as a management tool.
All of these services are confidential, offered at no cost to employees, and always available.