Medicare expertise and member satisfaction

Humana believes in working hand-in-hand with you to ensure your plan’s individual success. We have extensive experience with Group Medicare and cover over 500,000 retirees. Our personalized approach has resulted in a 97% retention rate.*

* Internal Group Medicare data as of January 2023.

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Personalized customer service based on retiree’s need

Humana’s award-winning customer service offers high-touch interaction with each retiree.

Humana is named 2023 Best Overall Medicare Advantage Plan Company in U.S. News and World Report for its 2023 offerings and performance in the CMS Star ratings, including:

  • Best company for Medicare Advantage plan overall rating
  • Best company for member experience
  • Best company for low-premium plan availability

Humana’s service model

Custom Connect™ is our values-driven approach to serving your retirees beyond ordinary customer service.

Through this model, each associate is empowered to deliver a compassionate, informed and proactive experience for retirees. Our Group Medicare associates are encouraged to make outbound calls when necessary or to schedule a time to follow up with retirees when needed.


Understanding each member through an all-encompassing approach


Taking swift action to ensure members retirees’ needs are met today and tomorrow


Confidence knowing our unwavering commitment to resolving member issues


Our “learn, do, and review” approach means we never stop learning


Treating each member like family, with a caring approach


Armed with the commitment to do what is right for the member

Support when your retirees need it

With Humana’s support and dedication, retirees will learn more about their Medicare plan every step of the way. Our personalized, high-touch service helps your retirees enroll in a plan, find a healthcare specialist to manage a chronic condition and more. We provide a robust set of care delivery and holistic support systems for each retiree’s situation.

Retirees will receive support throughout the onboarding process and benefits, such as:

  • Enrollment support via phone, web and live meetings
  • Welcome/using their plan
  • Medicare call center available when your retirees need them
  •  Online tools and resources
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Whole Person Care

Humana’s robust set of care delivery and holistic support programs are tailored to address each retiree’s unique situation. Our health and wellness programs aim to proactively help retirees maintain their health and improve their quality of life.

Get started with retiree benefits

Speak with an agent

Call now to discuss your retirees’ needs with a member of our licensed sales teams.

Learn more about your options

Request an in-depth look at how our group Medicare options can support your retirees.

Explore resources

Learn about the tools and resources available to our Group Medicare members.