Your Member Handbook is your guide to your healthcare plan. The Member Handbook is written in Spanish and English. It has information about:
- Benefits
- Coverage
- Criteria for medical necessity determinations
- Enrollment
- Medicaid eligibility
- Member ID card
- Member responsibilities
- Member rights
- Member services
- Prescriptions
- Prior authorization
- Providers
2027 Humana Healthy Horizons in Illinois (HCI) Member Handbook pdf opens in new window
If you need a copy of the Member Handbook in another language, please call Member Services at 800-787-3311 (TTY:711), Monday – Friday, 8 a.m. – 8 p.m., Central time.