You have the right to ask us to review your care and reconsider our original determination of services. You have the right to file a grievance if you are dissatisfied with any aspect of the care you receive. And you have the right to appoint a representative to handle Medicare matters on your behalf.
If you have dissatisfaction with any aspect of your health care plan, customer care, your provider or treatment facility, you can submit a grievance. Grievances do not include claims or service denials, as those are classified as appeals.