A data breach is when confidential or protected information is exposed or stolen, including:
For more information, read these documents from the Federal Trade Commission:
Humana is providing notice of an event that involves protected health information. Currently, there is no indication that information has been misused because of this event. We are providing information about the event, our response to it, and steps our members can take to protect themselves, should individuals feel it appropriate to do so.
On December 8, 2023, Humana became aware that Explanation of Payment documents intended for providers were sent to the incorrect address due to a system programming error.
The information included on the Explanation of Payment documents included: First and last name, Humana ID number, Provider name, Dates of Service, Claim Payment Information.
Humana has policies in place to maintain the privacy of our members’ information. Humana immediately identified the cause of the error and corrected it. Through testing we confirmed the system is now operating correctly.
We are not aware of any misuse of this information. We encourage our members to contact Humana’s Privacy Office immediately if they or find unfamiliar activity on the statements that they receive from Humana.
Members should contact Humana Customer Support by calling the number on the back of their Humana identification card or by telephone at 800-457-4708, Monday – Friday, 8 a.m. – 8 p.m., Eastern time. If members have a speech or hearing impairment and use a TTY, they can call 800-648-6056.
Humana is providing notice of an event that involves protected health information. We are providing information about the event, our response to it, and steps our members can take to protect themselves, should individuals feel it appropriate to do so.
On December 14, 2023, Humana became aware that alternate format (large print/braille) health plan communications were mailed to the incorrect Humana member. It was discovered that while fixing an unrelated issue with coding, a new error was created that added a date/time stamp to the naming convention, which was not a unique identifier. This error caused the system to begin overwriting files as duplicates, resulting in one member receiving another member’s letter.
The information within these health plan documents included: First and last name, Address, Humana ID number, Provider name, Dates of Service, Claim Payment Information, Prescription Medication Information, and Copay and Premium Information.
Humana has policies in place to maintain the privacy of our members’ information. Humana immediately identified the cause of the error and corrected it. Through testing we confirmed the system is now operating correctly.
We are not aware of any misuse of this information. We encourage our members to contact Humana’s Privacy Office immediately if they or find unfamiliar activity on the statements that they receive from Humana.
For More Information Members should contact Humana Customer Support by calling the number on the back of their Humana identification card or by telephone at 800-457-4708, Monday – Friday, 8 a.m. – 8 p.m., Eastern time. If members have a speech or hearing impairment and use a TTY, they can call 800‐648-6056.
Humana is providing notice of an event that involves protected health information. We are providing information about the event, our response to it, and steps our members can take to protect themselves, should individuals feel it appropriate to do so.
On January 12, 2024, Humana’s vendor, Broadridge Output Solutions, Inc. (Broadridge) experienced a breakdown between printers. The breakdown caused Explanation of Benefits (EOB) information to print on the back of another member’s EOB statement.
The information within these health plan documents included: Name, Claim information, Provider name, Gender, Copay information, Deductible and coinsurance information.
Humana has policies and procedures in place to maintain the security of information and we are taking additional steps. On January 24, 2024, Broadridge switched Humana’s print output to different printers to prevent a similar error in the future. Also, post-printing quality checks will be performed to ensure front-to-back printing is correct before the document is placed in the envelope.
We are not aware of any misuse of this information. We encourage our members to contact Humana’s Privacy Office immediately if they find unfamiliar activity on the statements that they receive from Humana.
Members should contact Humana Customer Support by calling the number on the back of their Humana identification card or by telephone at 800-457-4708, Monday – Friday, 8 a.m. – 8 p.m., Eastern time. If members have a speech or hearing impairment and use a TTY, they can call 800‐648-6056.