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Behavioral health credentialing and resources

When you’re a part of our network, you’ll receive dedicated support from Humana, including the resources you need to improve patient outcomes. Find patient support, behavioral health screenings, tools and guidelines.

Join our behavioral health network

Resources for your day to day

Claims and payments

Learn more about reimbursement policies. The behavioral health process follows our standard medical process.

Preauthorization requirements

View preauthorization requirements for behavioral health and substance use services.

Grievances and appeals

Learn how to submit grievances and appeals. Our behavioral health process follows the same process as medical.

Availity portal

Check patient eligibility, history and coverage, submit claims and preauthorizations, dispute finalized claims and more.

Claims and payments

Learn more about reimbursement policies. The behavioral health process follows our standard medical process.

Preauthorization requirements

View preauthorization requirements for behavioral health and substance use services.

Grievances and appeals

Learn how to submit grievances and appeals. Our behavioral health process follows the same process as medical.

Availity portal

Check patient eligibility, history and coverage, submit claims and preauthorizations, dispute finalized claims and more.

Join Humana’s behavioral health network

  1. Complete and submit our join the network form.
  2. A Humana representative will send you contracting documents to complete.
  3. Update your CAQH profile. Please note, credentialing can take 60−90 days.
  4. For an update on the status of your application, log in to Availity to see if you are active or fill out our inquiry form.
  5. Once contracted, you’ll receive a provider welcome packet.
Join now

Tools and resources to help support your patient’s well-being

Clinical guidelines

Review evidence-based treatment options for common behavioral health conditions.

HEDIS® tip sheets

The tip sheets describe Health Effectiveness Data and Information Set (HEDIS®) measures for behavioral health.

Depression screenings

Patient handouts and questionaries

Connect with us

Medicaid behavioral health support

If you have questions, please reach out to the Medicaid team that handles your state.

KY: KYBHMedicaid@humana.com
LA: labhmedicaid@humana.com
OH: ohbhmedicaid@humana.com
SC: scbhmedicaid@humana.com

We are here to help

Followed the Medicare guidance and still need resolution? Email BHinquiries@humana.com; include reference numbers, provider name, Humana member’s ID and DOB, and description of your inquiry.

Not a behavioral health provider?

Not a behavioral health provider, but still interested in becoming a member of Humana’s provider network? We’d love to work with you.