Alerts and notifications

Support for those who may be impacted by Hurricane Florence

Humana has launched a series of pre-storm efforts to assist its members, employees and communities that may be impacted by Hurricane Florence.

Your safety and well-being remain a top priority for Humana. We have taken these steps to assist our members:

  • Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members that identify themselves as being impacted by the storm in counties declared disaster areas.
  • Provided members with the same cost-sharing they would receive from an in-network facility even if receiving care outside the network.
  • For members with a pharmacy benefit, suspended restrictions on refills to allow for travel difficulties and evacuations.
  • Opened up our toll-free crisis intervention hotline and counseling services beyond employees and health plan members to include any individual who may need help and support coping with the storm. Humana has counselors and work/life specialists available 24 hours a day, seven days a week at 1-888-673-1154 (TTY: 711) to provide free, confidential assistance to anyone needing help and support in coping with the disaster and its aftermath.

For your safety, please keep the following in mind:

  • As the storm approaches, tune in to local television and radio stations. You’ll get the latest weather updates and emergency instructions.
  • Know where to go. If you are ordered to evacuate, know the route to take and have a plan of where you’ll go. Check-in with your friends and family.
  • Keep your car fueled, in good condition and stocked with pillows, blankets, basic toiletries, emergency supplies and a change of clothes.

Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card.

Humana urges everyone living with chronic health conditions, like diabetes or COPD, to act now to avoid any impact this hurricane season might have on your health, or the health of someone you care for, by taking the following steps:

  1. Prepare your emergency kit with flashlights, food, first aid supplies, medicines and more. Include copies of your health insurance cards, identification cards, doctors and pharmacy contact information, and medication details. Diabetics should include blood glucose testing supplies including lancets, test strips and at least two glucose meters with extra batteries and a cooler with multiple re-freezable packs.
  2. Take advantage of 30- to 90-day mail order pharmacy services from your health benefits provider to ensure you don’t run out of medicine if businesses are closed or you are away from home. For example, Humana offers Humana Pharmacy, which delivers up to a three-month supply of your medication by mail.
  3. To avoid forgetting critical medical equipment during emergency evacuations, make a list of what you would need to take with you, such as a cane, walker, glasses, insulin, and hearing aids and batteries.
  4. If you or a loved one needs medical equipment that requires power to operate – such as oxygen, nebulizers or sleep apnea masks – be sure to secure a generator or alternate power source early in the season to avoid scrambling for this equipment right before the storm.
  5. Pre-register for a Special Needs Shelter. Special Needs Shelters are temporary emergency facilities capable of providing care to residents whose medical condition exceeds the capabilities of the Red Cross Shelter, opens in new window but is not severe enough to require hospitalization. Be sure to pre-register by contacting your county emergency management office now so you can secure a spot in the shelter during an emergency.
  6. Don’t hesitate to ask for assistance, whether it’s for a physical injury, if you are experiencing depression or need additional resources. Seeking support early on will only help, as untreated conditions will eventually worsen and be more difficult in the long run.

Humana will continue to update this information online. Please check back for the latest Florence updates.