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Last updated: 09/30/2022

Emergency alerts and notifications

When disaster strikes, Humana wants to make it easy for you to access the information and the care you need when you need it. Scroll down to learn more.

Support for those who may be impacted by Hurricanes Fiona and Ian

Your safety and well-being remain a top priority for Humana. We have taken these steps to assist our members in declared disaster areas:

  • Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members
  • Provided members with the same cost sharing they would receive from an in-network facility even if receiving care outside the network
  • For members with a pharmacy benefit, suspended restrictions on refills to allow for travel difficulties and evacuations
  • Established a free crisis support hotline and counseling services through LifeWorks, aimed not only at health plan employees and members, but also at anyone who may need help and support in the U.S. to cope with the disaster and its consequences. The LifeWorks Crisis Support Line is open 24/7 and can be reached at 1-877-757-7587 in the United States.

Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card.

*Some of the above benefit adjustments may not apply to commercial self-funded group members.

Support for those who may be impacted by declared disaster areas, including members in California

Your safety and well-being remain a top priority for Humana. We have taken these steps to assist our members in declared disaster areas:

  • Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members
  • Provided members with the same cost sharing they would receive from an in-network facility even if receiving care outside the network
  • For members with a pharmacy benefit, suspended restrictions on refills to allow for travel difficulties and evacuations
  • Established a free crisis support hotline and counseling services through LifeWorks, aimed not only at health plan employees and members, but also at anyone who may need help and support in the U.S. to cope with the disaster and its consequences. The LifeWorks Crisis Support Line is open 24/7 and can be reached at 1-877-757-7587 in the United States.

Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card.

*Some of the above benefit adjustments may not apply to commercial self-funded group members.