Emergency alerts and notifications

When the president, governor, or secretary of Health and Human Services declares a disaster or a public health emergency, Humana takes action to ensure our plan members in the affected areas can get the medical care they need. The following changes become effective immediately after the declaration of a disaster or a public health emergency and will remain in effect for the duration of the declared period and 30 days thereafter.

Support for those who may be impacted by declared disaster areas, including members in California with Dental, Vision & Medicare Supplemental coverage

Your safety and well-being remain a top priority for Humana. We have taken these steps to assist our impacted members: 

  • Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members, where applicable
  • Provided members with the same cost sharing they would receive from an in-network facility even if receiving care outside the network
  • For members with a pharmacy benefit, suspended restrictions on refills to allow for travel difficulties and evacuations
  • Established a free crisis support hotline and counseling services through TELUS Health, previously LifeWorks, aimed not only at health plan employees and members, but also at anyone who may need help and support in the U.S. and Puerto Rico to cope with the disaster and its consequences. The TELUS Health Crisis Support Line is open 24/7 and can be reached at 1-877-757-7587 (866-229-2572 in Puerto Rico).

Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card. If you lost or are unable to locate your Humana ID Card, please call the appropriate number listed below: 

  • Medicare: call 800-457-4708 
  • Dental: call 800-233-4013 if your plan is through your employer or call 866-537-0232 if you purchased an individual or family plan directly from Humana 
  • Vision: call 800-233-4013 if your plan is through your employer or 866-537-0232 if you purchased an individual or family plan directly from Humana 
  • Medicare Supplemental: call 800-866-0581 

Please notify us if your Access to care was impacted by the declared disaster.  

We will work with you to ensure you’re covered during the duration of the emergency or disaster. We will offer this support until:

  • The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
  • All of the above changes become effective immediately after the declaration of a disaster or a public health emergency and will remain in effect for the duration of the declared period and 30 days thereafter

*Some of the above benefit adjustments may not apply to commercial self-funded group members.

If you have a Humana Medicaid plan, please visit our Medicaid disaster support page.

Humana Prepares

As part of Humana’s human care promise, we want to make sure you are prepared when disasters strike.

Learn what steps you can take to help keep safe