When the president, governor, or secretary of Health and Human Services declare there is a disaster or public health emergency, Humana acts quickly to help members in those areas get the care they need. The changes Humana makes begin right after a disaster or public health emergency is announced. The changes last until the disaster emergency period is over and for another 30 days.
Emergency alerts and notifications
Support for members who may be impacted by declared disaster areas, including members in California with Humana Dental, Vision and Medicare Supplemental coverage
Your safety and well-being are very important to Humana. Humana has taken these steps to help members who are affected:
- Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members, where they apply
- Given members the same cost sharing they would have at an in-network facility even if they get care outside the network
- Allowed early refills for members with pharmacy benefits who need to travel or leave home because of the emergency
Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card. If you lost or cannot find your Humana member ID card, please call one of the below:
- Medicare: Call 800-457-4708 (TTY: 711).
- Dental: Call 800-233-4013 (TTY: 711) if your plan is through your employer or call 866-537-0232 (TTY: 711) if you purchased an individual or family plan directly from Humana.
- Vision: Call 800-233-4013 (TTY: 711) if your plan is through your employer or 866-537-0232 if you purchased an individual or family plan directly from Humana.
- Medicare Supplemental: Call 800-866-0581 (TTY: 711).
Please contact us if you know your access to care was impacted by the declared disaster.
* Some of the benefit changes above may not apply to commercial self-funded group members.
If you have a Humana Medicaid plan, please visit our Medicaid disaster support page .