Member Support
Have questions? We’ve got answers. Need support? We’re here for you.
Humana Healthy Horizons in Illinois
Managing your plan
Are you a new member looking for information to get started? Maybe you want to find the latest news about Humana Healthy Horizons® in Illinois? Or are you looking for a form? This is where you can find what you’re looking for. We can help you manage your health plan.
Enrollment
Learn about your open enrollment period, how to change your plan and answers to other enrollment questions.
New member resources
Welcome to Humana Healthy Horizons in Illinois! Start here to find the new member information you need.
News and alerts
Look here to find the latest news and alerts on the issues that matter most to you.
Disaster support
We partner with organizations and agencies in Illinois to make sure our members have the resources they need when disaster strikes.
Documents and forms
Find all the documents and forms you need, including your Member Handbook, provider directories and more.
Grievances and appeals
If you are unhappy with any part of your healthcare plan, you can file a grievance. You can also appeal a claim or denied service.
Stay informed about Medicaid changes
Changes are coming to Medicaid in 2027, And we want to make sure you have the information you need.
The Federal government is making changes that may affect some Medicaid customers starting in January 2027. Many customers will not be affected. If these changes apply to you, Illinois Medicaid will contact you before you need to take any action.
Updating your contact information is important
The most important step you can take right now is to make sure your contact information is up to date. This helps ensure you receive important notices about your coverage.
If you receive mail from the state of Illinois, open it right away. Your Medicaid coverage may depend on it.
Update your information today
Please make sure your address, phone number, and e-mail are current.
To update your information:
- Visit ABE.Illinois.gov and click “Manage My Case.” You can view notices, check coverage, update your information and more, all in one place.
- Call 877-805-5312
- Keeping your contact information up to date does not mean your benefits are changing. It simply helps Illinois Medicaid reach you for important updates.
Questions?
If you have questions, find the right phone number to get the help and support you need.
Looking for help?
Contact us
If you have questions, find the number you need to get help and support.
Find Care
Find a doctor, hospital, or pharmacy
Documents and forms
Find the documents and forms you need, including your member handbook.