My name is Ed Sandrick, director of the Veterans Channel at Humana, and I’m a Veteran who proudly served in the United States Marine Corps.
Since 1996, Humana has been committed to improving the well-being of Veterans and their families. We aim to be the health plan of choice for Veterans and their families, and our teams are dedicated to helping members navigate their health needs side by side. It is how we intend to care for these service men and women and their families who have sacrificed so much for us.
Doing well while doing good. That’s a tenant of our perfect experience program here at Humana. I first started in 2014, I think when one of the VPs talked about doing well while doing good in his speech to us. It stuck with me. I wrote it down and came back and talked with my team about it because, frankly, you can’t do well in the veteran community unless you do good first. We need to become part of the fabric of the veteran community to understand what their needs were and to truly help them. And I believe that’s served us well. I do believe were doing well and I only believe we’re doing well because we do good.
An important innovation for Humana is the Humana Honor Medicare Advantage plan. We interviewed Veterans, conducted focus groups and surveys to understand what Veterans needed. And we recognized that Veterans’ health benefits could be strengthened and created a plan that caters to Veterans and their families. The Humana Honor plans—which are recommended by USAA and are available to anyone with Medicare—round out benefits service members may already have through the VA.
For many years, Humana has strived to understand barriers to good health faced by Veterans and their families, especially the almost 9 million Veterans who are eligible for Medicare. We have long standing relationships with Veteran service organizations, and we actively work to address the needs of Veteran communities impacted by social isolation, food insecurity, homelessness, mental health and employment. We’re committed to doing our part and providing support to our Veterans and seek to be the Medicare provider of choice for Veterans and their families.
Humana takes a differentiated approach to helping our members address their most important health care needs—it’s called Human Care. Human Care goes beyond physical health by supporting members’ social and emotional health. Listening to members’ concerns and providing resources. Going above and beyond to make the healthcare experience better for our members by delivering predictable, affordable and understandable care. With Humana, you have a partner who listens and acts to help keep you at your healthiest.