Your safety and well-being remain a top priority for Humana. We have taken these steps to assist our members in declared disaster areas:
- Waived all requirements for primary care physician (PCP) referrals and prior authorizations for members.
- Provided members with the same cost sharing they would receive from an in-network facility even if receiving care outside the network.
- For members with a pharmacy benefit, suspended restrictions on refills to allow for travel difficulties and evacuations.
- Opened up our toll-free crisis intervention hotline and counseling services beyond employees and health plan members to include any individual who may need help and support in coping with the disaster and its aftermath. Humana has counselors and work/life specialists available 24 hours a day, seven days a week at 1-888-673-1154 (TTY: 711) to provide free, confidential assistance to anyone needing help.
Humana members with questions about services available to them should call the toll-free phone number on the back of their Humana ID card.
*Some of the above benefit adjustments may not apply to commercial self-funded group members.