Skip to main content

Disaster support

We’re here to support you during public health emergencies or disasters.
Medicaid representative helps member by phone

Help when you need it

We are here to support you during public health emergencies or disasters. We partner with organizations and agencies in each state where we offer coverage to make sure our members have the support and resources they need, from access to healthy food to in-person and phone support from care managers.

When is it a disaster?

Something is considered a disaster when the president, governor, or secretary of Health and Human Services officially declares a situation (like the COVID-19 pandemic or a hurricane) a disaster or public health emergency.

What Humana Healthy Horizons can do

Humana Healthy Horizons™ will:

  • Cover services at out-of-network hospitals and other medical facilities
  • Give members the same cost sharing they would get at an in-network doctor
  • Make replacing lost prescriptions easier by removing refill limits
  • Share information about the disaster and what we’re doing on the specific state’s News and Alerts page
  • Stop the need for primary care physician referrals

Timeline for support

We will work with you to make sure you are covered during the duration of the emergency or disaster. We will offer this support until:

  • The president, governor, or secretary of Health and Human Services has declared that the disaster or public health emergency has ended
  • 30 days have gone by since the disaster or emergency was declared, and no end date was given

Plan ahead

One of the best things you can do is to be prepared in case you are in a disaster or emergency situation. Take the time now to plan ahead.

Here are a few steps you can take:

Get a free phone and talk/text time

Through the federal Lifeline program, Medicaid recipients can qualify to get a:

  • Free phone
  • Set number of free minutes each month
  • Set amount of data to use each month

Having a phone charged and available to use during and after a disaster can help connect you and your family to health and other types of services you may need. Select the appropriate link below to learn more about the benefit available in the state where you live:

Humana Healthy Horizons in Florida PDF

Humana Healthy Horizons in Kentucky PDF

Humana Healthy Horizons in Ohio PDF

Humana Healthy Horizons in South Carolina PDF