Payment Information

Welcome to Humana!

To activate your new insurance plan, you must pay your first month's premium payment. Your monthly payment is always due on or around the first of each following month.

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To see more new member, help related topics click here

Choose how you'd like to pay:

1. Pay online

How to pay online:

Pay Now (link opens in new window) 

or via MyHumana.com

  1. Sign into Humana.com/login.
    • If you have not registered for MyHumana yet, click "Register now" on the right side of the page.
    • Select "Get started" and fill in the required fields to complete the registration process.
    • You will need your Humana member ID number (which can be found on your Humana member ID card or invoice from Humana).
  2. Once you're signed in, click the "eBilling" link.
  3. From there you can make your first month's payment.
  4. After you make your first payment you can choose to set up monthly automatic payments using your bank account. You can also set up a monthly automatic payment from your bank or credit union website.

Did you know you can set up easy, recurring payments each month to avoid missing your due date?

Sign in to MyHumana to set up monthly automatic payments

Step by Step instructions below

How to set up monthly automatic payments:

  1. To add a checking or savings account, click on the "Add Bank Account" link.
  2. The "Add Bank Account" window displays.
  3. Enter the bank name.
  4. Enter the bank account holder name.
  5. Enter the 9 digit routing number.
  6. Enter the account number.
  7. Select the "checking" or "savings" button that corresponds to the account you are setting up.
  8. Next, go to the "Recurring Payment" section if you would like to set up a monthly automatic payment.
  9. To set up a monthly automatic recurring payment, check the box next to "I would like to schedule a recurring payment."

2. Pay by mail

Mail a check or money order to the P.O. Box on your invoice.

IMPORTANT: Be sure to include the payment coupon from your invoice and to write your Humana member ID number on the check (the Humana member ID number can be found on your Humana member ID card or invoice). Be sure that your payment by check or money order is postmarked by the payment due date to avoid cancellation or termination.

3. Pay By Cash

You can make your monthly payment with cash through a bill-pay service in available states. If this option is available to you you'll see a barcode on your invoice with instructions on how to use this service. There is no cost for the service.

4. Pay by phone

Call our automated payment line at 1-800-223-3659 to make a payment 24 hours a day, 7 days a week.

To see more help related topics, click here.

After you have paid:

If you chose an HMO plan (you can find your plan name on your Humana member ID card), excluding the HMO Premier network, make sure the Primary Care Physician (PCP) on your Humana member ID card is the one you want.

  • When you receive your Humana member ID card in the mail, please check to see if we assigned you a Primary Care Provider (PCP).
    • If you have applied for a Health Maintenance Organization (HMO) plan, a PCP’s name will appear on the front of the Humana member ID card. This PCP is responsible for coordinating your care, focusing on your total health and wellbeing.
    • If you go to any doctor other than the PCP listed on your Humana member ID card without first getting a referral from your PCP, your claims may be denied.
  • If you would like to choose a PCP different from the one listed on your Humana member ID card, you may do so by changing your PCP on MyHumana at Humana.com or by calling Customer Care at 1-800-223-3659. Your PCP change may not be immediately be reflected on MyHumana. It may take 24-48 hours to update this information on MyHumana. Please note the effective date listed by your PCP selection once this information is available on MyHumana.

Not yet received your Humana member ID number?

If you have not yet received your Humana member ID number and you need to obtain services or pick up a prescription, you have 2 options:

  • If you DID provide your Social Security Number when you chose your Marketplace plan:
    • Go to Humana.com and click “register” on the right side of the homepage
    • Select “Member-All other plan types”.
    • Click on “View Member ID card” in the Related Links section.
  • If you did NOT provide your Social Security Number when you chose your Marketplace plan:
    • Call us at 1-800-223-3659 Monday through Thursday: 8AM-8PM Eastern Time. Friday: 8AM – 7PM Eastern time.