A grievance is a complaint about any aspect of your plan — for example, you have problems with the service you receive, or you believe our notices and other written materials are difficult to understand.
You can file a grievance if your plan fails to provide required notices, give you a decision within the required timeframe, or forward your case to an independent reviewer if you don't receive a decision within the required timeframe. See your plan materials for more details about the timeframe for decisions.
Grievances must be filed within 60 days of when the problem occurred. Please send written grievances to:
Humana Grievances and Appeals
P.O. Box 14165
Lexington, KY 40512-4165
Or file a verbal grievance by calling the Customer Service phone number on your Humana member ID card.
When calling or writing about a grievance, please have documents that support your request handy (include them with a written grievance) and tell us:
- Your name
- Your address
- Your telephone number
- Your Humana ID number
- The reason for the grievance
We'll investigate your grievance and inform you of our decision.