(Part C and/or Part D) Call the expedited appeal phone line
You can submit an expedited appeal by calling 1-800-867-6601.
Puerto Rico members:
Call 1-866-773-5959
Our hours are 5 a.m. to 8 p.m. EST, 7 days a week.
You can submit an expedited appeal by mail. Download a copy of the
Appeal, Complaint or Grievance Form, PDF opens new window
and mail it to:
Humana Expedited Appeals Unit
P.O. Box 14165
Lexington, KY 40512-4165
Puerto Rico members:
Download a copy of the Appeal, Compliance or Grievance Form in
English, PDF opens new window
or
Spanish, PDF opens new window
and mail it to:
Humana Puerto Rico Expedited Appeals Unit
P.O. Box 191920
San Juan, PR 00919-1920
Part D only – fax
Download a copy of the following form and fax it to Humana.
Appeal, Complaint or Grievance Form – English, PDF opens new window
Fax number:
1-877-556-7005
Puerto Rico members:
Use the following form and fax number.
Appeal, Complaint or Grievance Form – English, PDF opens new window
Appeal, Complaint or Grievance Form – Spanish, PDF opens new window
Fax number:
1-800-595-0462
Be sure to submit all supporting documentation, along with your expedited appeal request. Supporting documentation can be sent via fax at 1-855-251-7594. After we receive the request and all necessary information, Humana will provide a decision within 72 hours.