Medicare Part C Coverage Redetermination

If you have received an unfavorable Part C determination, you can ask for a reconsideration (appeal) by following the instructions given in the determination or as outlined below. Reconsiderations can be requested on any adverse determination. An expedited reconsideration can be requested if you believe that waiting for a decision under the standard time frame could seriously jeopardize the life or health of the member, or the ability to regain maximum function.

An expedited appeal can be requested if you believe that waiting for a decision under the standard time frame could seriously jeopardize the life or health of the member, or the ability to regain maximum function. Refer to the Expedited appeal section.

You (member), a person you appoint, or your physician. Refer to the How to appoint a representative section for additional information.

Fax or mail the form

Download a copy of the following form and fax or mail it to Humana:

Appeal, Complaint or Grievance Form – English, PDF opens new window

Appeal, Complaint or Grievance Form – Spanish, PDF opens new window

Fax number:
1-855-251-7594

Mailing address:
Humana Grievances and Appeals
P.O. Box 14165
Lexington, KY 40512-4165

Puerto Rico members:
Use the following form and fax and/or mailing address:

Appeal, Complaint or Grievance Form – English, PDF opens new window

Appeal, Complaint or Grievance Form – Spanish, PDF opens new window

Fax number:
1-800-595-0462

Mailing address:
Humana Puerto Rico
Grievances and Appeals Unit
P.O. Box 191920
San Juan, PR 00919-1920

If you need assistance, call customer service

You can get help with any questions or problems you have filling out the form by calling Customer Service toll free at the number on the back of your ID card.

Multi-language interpreter services, PDF opens new window

If you have a speech or hearing impairment and use a TTY, call 711. For Puerto Rico members, call 1-866-773-5959. Our hours are 5 a.m. to 8 p.m. EST, 7 days a week.

Be sure to submit all supporting documentation, along with your appeal request. After we receive the request, Humana will make a decision and send written notice within the following timeframes:

• Pre-Service Appeal – Within 30 Calendar Days
• Post Service Appeal– Within 60 Calendar Days