Humana Healthy Horizons help and support
Have a question? Find tools, answers to frequently asked questions, and contact information.
Chat with us
Our online chat feature gives you:
- Easy access to information
- Live help from a Humana representative
- A faster way to get answers
You can chat with us through your MyHumana account. If you don’t have a MyHumana account,
Live chat is available based on hours of operation, representative availability, and member eligibility. We look forward to chatting with you.
Reach us by phone
To speak with a member of our Customer Care team, call the number below for the state where you get your Medicaid coverage through Humana Healthy Horizons®:
Humana Healthy Horizons in Florida
800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time
Humana Gold Plus® Integrated (MMAI) (for Illinois residents)
800-787-3311 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Central time
Humana Healthy Horizons in Kentucky
800-444-9137 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m., Eastern time
Humana Healthy Horizons in Louisiana
1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.
Humana Healthy Horizons in Ohio
877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time
Humana Healthy Horizons in South Carolina
866-432-0001 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time