Medicaid member holding baby and talking on the phone.

Humana Healthy Horizons help and support

Have a question? Find tools, answers to frequently asked questions, and contact information.

Chat with us

Our online chat feature gives you:

  • Easy access to information
  • Live help from a Humana representative
  • A faster way to get answers

You can chat with us through your MyHumana account. If you don’t have a MyHumana account, create one today.

Live chat is available based on hours of operation, representative availability, and member eligibility. We look forward to chatting with you.

Yes, I want to chat

Reach us by phone

To speak with a member of our Customer Care team, call the number below for the state where you get your Medicaid coverage through Humana Healthy Horizons®:

Humana Healthy Horizons in Florida

800-477-6931 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time

Humana Gold Plus® Integrated (MMAI) (for Illinois residents)

800-787-3311 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Central time

Humana Healthy Horizons in Kentucky

800-444-9137 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m., Eastern time

Humana Healthy Horizons in Louisiana

1-800-448-3810 (TTY: 711)
Monday – Friday, 7 a.m. – 7 p.m.

Humana Healthy Horizons in Ohio

877-856-5702 (TTY: 711)
Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Humana Healthy Horizons in Oklahoma

855-223-9868 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Central time

Humana Healthy Horizons in South Carolina

866-432-0001 (TTY: 711)
Monday – Friday, 8 a.m. – 8 p.m., Eastern time