Member Handbook
The Member Handbook explains your healthcare plan. It gives details about the services you get. Please read your Member Handbook when you become a member and then at least once at the start of each plan year.
Humana Healthy Horizons in Illinois
Your Member Handbook
Your Member Handbook is your guide to your healthcare plan. The Member Handbook is written in Spanish and English. It has information about:
- Benefits
- Coverage
- Criteria for medical necessity determinations
- Enrollment
- Medicaid eligibility
- Member ID card
- Member responsibilities
- Member rights
- Member services
- Prescriptions
- Prior authorization
- Providers
2027 Humana Healthy Horizons in Illinois Member Handbook
If you need a copy of the Member Handbook in another language, please call Member Services at 800-787-3311 (TTY:711), Monday – Friday, 8 a.m. – 8 p.m., Central time.
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