Get answers from Humana when you need them

We know you’re busy. That’s why we’ve made it easy to get a hold of someone on the Customer Care team. Whether you have a question about enrollment, want to check the status of a claim, or ask questions regarding your plan, Humana is here to help.

Let’s stay in touch

To verify your recent enrollment, request a member ID card, check the status of a claim, or ask questions about your policy:

 

  • Medicare Advantage: 1-800-457-4708
  • Prescription drug plans: 1 -800-281-6918
  • Medicare Supplement plans: 1-800-866-0581

To enroll , or learn more about Humana's Medicare health plans:

  • Medicare enrollment: 1-888-223-9950
    • TTY users: Call 711, 8 a.m. – 8 p.m., 7 Days a week

      Computer operator wearing glasses

      Researching online individual health insurance plans

      Send us an email

      Go to the Communications Center on MyHumana and use the secure email option to get in touch with a Customer Care specialist.

      Register for MyHumana

      Reach out to us

      If you’d like to use the postal service to send your Medicare correspondence, use this address:

      Humana Correspondence Office
      P.O. Box 14601
      Lexington, KY 40512–4601

      Or fax the information: 1-888-556-2128

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