why choose humana

Get answers from Humana when you need them

Ask Humana

We know you’re busy. That’s why we’ve made it easy to get a hold of someone on the Customer Care team. Whether you have a question about enrollment, want to check the status of a claim, or ask questions regarding your plan, Humana is here to help.

Let’s stay in touch

To verify your recent enrollment, request a member ID card, check the status of a claim, or ask questions about your policy:

  • Medicare Customer Service: 1-800-457-4708

To enroll, or learn more about Humana's Medicare health plans:

  • Medicare enrollment: 1-888-223-9950

TTY users: Call 711, 8 a.m. – 8 p.m., Mon - Fri

Send us an email

Go to the Communications Center on MyHumana and use the secure email option to get in touch with a Customer Care specialist.

Reach out to us

If you’d like to use the postal service to send your Medicare correspondence, use this address:

Humana Correspondence Office
P.O. Box 14601
Lexington, KY 40512–4601

Or fax the information: 1-888-556-2128

Bring the pharmacy to you

Order your medications online and have them mailed directly to you with mail order pharmacies, like Humana-owned Humana Pharmacy.

Register with Humana Pharmacy

Rally Your Health Care Team

It starts with you, but it doesn’t end there. You have support – a complete team that includes your primary care doctor, your friends and family and Humana – all dedicated to helping you achieve your health goals.

Learn more