The list below includes, but is not limited to, non-life-threatening conditions that can be treated by your primary care physician or an urgent care or retail care center in your network.
- Colds and cold-like symptoms, including cough, sore throat, fever
- Ear infections
- Minor burns and injuries
Know your options
- HumanaFirst® Nurse Advice Line - When a health concern arises, and you aren’t sure what to do, call the HumanaFirst Nurse Advice Line. It’s available 24 hours, seven days a week. Look for the telephone number on the back of your ID card. A nurse will provide advice on how to treat your situation at home or advise that another level of care is appropriate. 1-800-622-9529. If you use a TTY, call 711.
- Doctor’s office - The first place to call for anything that isn’t an emergency
- Retail clinic - An option for routine care that might be faster or more convenient than your primary doctor for minor illnesses, screenings and shots
- Urgent care center - A great choice if your doctor isn’t available and you need care right away for something like the flu, infections, minor burns or sprains
- Emergency room - Your immediate choice for life-threatening emergencies such as a stroke, heart attack, severe bleeding, head injury, or difficulty breathing
Be sure to choose a provider in your network
Your policy includes a group of doctors, hospitals, and clinics called a network. For more information about networks, visit humana.com/network.
To find out if a provider participates in the Humana network go to Humana.com/physicianfinder or use the MyHumana app on your mobile device.