Humana help and support

Ask Humana

Have a question? Find tools, answers to frequently asked questions and contact information.

Complete your task

Access resources and tools to help make managing your health easier.

Activate my account

Set up your account to start managing your plan and benefits online.

Activate MyHumana account

Find a form

Get easy access to the forms you need most—including medical and pharmacy documents.

Find a form

Pay my premium

Make a one-time payment, check payment details or set up recurring payments.

Pay now

Manage plan benefits

Learn more about your Humana benefits—and use them to fit your individual needs.

Manage benefits

Access ID card

Find all your plans’ ID cards in one place. View, print, email and even request an ID card.

Access ID card

View coverage and claims

Review your coverage details, check claim status or estimate potential out-of-pocket costs.

View now

Get help online

Chat with us

Our online chat feature gives you:

  • Easy access to information
  • Live help from a Humana representative
  • A faster way to get answers

We look forward to chatting with you. Access is based on hours of operation, representative availability, and member eligibility.

Yes, I want to chat

Check out the Humana Support Community

If you are on a plan through your employer, you can use the Humana Support Community to ask questions and find helpful resources about using your insurance and topics for staying healthy.

Join the conversation

Seek social support

We’re on Twitter 7 days a week from 6 a.m. to 8 p.m., for simple questions and straight talk.

Tweet @HumanaHelp

Reach us by phone

Sometimes you need to speak to a real-life person. Find contact information for the individual or department you need.

Medicare

Call 1-800-457-4708 (TTY: 711), daily, 8 a.m. – 8 p.m.

Florida Medicaid

Call 1-800-477-6931 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m.

Kentucky Medicaid

Call 1-800-444-9137 (TTY: 711), Monday – Friday, 7 a.m. – 7 p.m.

Humana Gold Plus® Integrated (MMAI)

Call 1-800-787-3311 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Central time.

Insurance through employers

Call 1-800-448-6262, Monday – Friday, 8 a.m. – 9 p.m.

Dental and vision

Call 1-877-877-1051, Monday – Friday, 8 a.m. to 8 p.m.

Other contact information

Providers

Visit the Humana provider page for help regarding your patients’ benefits, claims and more.

Help for providers

Employers

Small business or large, get help finding the right benefits for your company on the Humana employer page.

Help for employers

Agents

Access the resources you need to sell Humana products on the Humana agent page.

Help for agents

Mail us

Humana Inc.
500 W. Main St.
Louisville, KY 40202