Humana help and support

Ask Humana

Have a question? Find tools, answers to frequently asked questions and contact information.

Complete your task

Access resources and tools to help make managing your health easier.

Activate my account

Set up your account to start managing your plan and benefits online.

Activate MyHumana account

Find a form

Get easy access to the forms you need most—including medical and pharmacy documents.

Find a form

Pay my premium

Make a one-time payment, check payment details or set up recurring payments.

Pay now

Manage plan benefits

Learn more about your Humana benefits—and use them to fit your individual needs.

Manage benefits

Access ID card

Find all your plans’ ID cards in one place. View, print, email and even request an ID card.

Access ID card

View coverage and claims

Review your coverage details, check claim status or estimate potential out-of-pocket costs.

View now

Get help online

Chat with us

Our online chat feature gives you:

  • Easy access to information
  • Live help from a Humana representative
  • A faster way to get answers

We look forward to chatting with you. Access is based on hours of operation, representative availability, and member eligibility.

Seek social support

We’re on Twitter 7 days a week from 6 a.m. to 8 p.m., for simple questions and straight talk.

Contact Humana

Sometimes you need to speak to a real person. Find contact information for the individual or department you need.

Medicare plans

Call 800-457-4708 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m., Eastern time.

Dental and vision plans

Call 877-877-1051, Monday – Friday, 8 a.m. – 8 p.m.

Medicaid plans

Contact our customer care team by phone or chat.

Medicaid help and support options

Employer group plans

Find contact information for small or large businesses.

Employer help and support options

Help for agents

Find contact information and helpful resources for agents.

Agent help and support options

Help for healthcare providers

Find contact information and other helpful resources for providers.

Provider help and support options

Humana mailing address

Send mail to:
Humana, Inc.
500 W. Main St.
Louisville, KY 40202