Using a health insurance plan

Create an online MyHumana account to access a wide range of options about using your plan.

A Humana employee helps a woman understand health insurance plans inside a pamphlet.

Understanding your plan

How to find care in your network

Find doctors and hospitals within your network. Primary care physicians, mental health doctors and special health programs are available to care for your needs.

Where to get medical care

Find retail clinics, urgent care centers and hospitals in your plan’s network, as well as details about emergency room (ER) services.

Humana member rights

You have certain rights as a Humana member. Find information about authorizations, low-income subsidy and canceling your plan.

Exceptions and appeals

Find answers to your questions and concerns about filing an exception, appeal or grievance and appointing a representative.


Understanding common payment terms

Define the meaning of basic healthcare terms, such as claim, deductible and copayment, to help you understand costs.

A Humana employee communicates in Spanish to a woman and her daughter as she assists them in understanding a healthcare pamphlet.

Communication assistance

If you need help with language interpreter services or accessibility, you can receive free translations, sign language and alternatives from Humana.

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Contact Humana

Whether you are a member or a provider, Customer Care representatives are always here to help answer questions.

More resources

FAQs

Learn more about plans through answers to frequently asked questions.

Help and support

Find tools, answers to frequently asked questions and contact information.

Ask Humana

Humana members can ask us anything. Find answers through our smart search tool.