Although Personal Nurse is a phone-based service, it's different from a nurse-on-call hotline. Participants work one-on-one with a nurse who takes the time to understand their unique situation.
Specially-trained nurses call members who may be at risk for, or currently dealing with, serious conditions like diabetes and high blood pressure. A Personal Nurse:
Personal Nurses don't just provide education specific to your health. They also provide guidance about benefits, as well as pre- and post-hospitalization counseling, to help you fully understand your health benefit options and choices. Personal Nurses help you navigate the healthcare system, work better with your doctor, and make smart health decisions with confidence.
Personal Nurses work flexible hours, so the nurse can work with your schedule. During your phone calls, you will work with your nurse to decide future times you can talk. In addition, you'll receive a welcome letter with your Personal Nurse's business card and phone extension, so you also can call your Personal Nurse. All conversations are confidential.
Or you can reach a Personal Nurse by calling 1-877-41-NURSE (1-877-416-8773).
In addition, a Personal Nurse may make the first contact—for instance, if you have a new diagnosis, change medications, or have certain tests or procedures. If you receive a call from a Personal Nurse, remember there is no additional cost to you—and partnering with a Personal Nurse may help you better manage your health.
* These programs and tools are not insurance products and are not guaranteed under any contract. Humana is not required to provide these services, but makes them available to eligible members at no additional cost.