Where to go for care

The unexpected happens more than we’d like and when it does, it often makes us realize how unprepared we may be for many things in life. When you have to make an urgent healthcare decision, make sure you are ready. Here are some of the choices available to you, so you know where to go the next time you need treatment.

Download our ​choices for care document for more information on where to go for care.

HumanaFirst® Nurse Advice Line*

When a health concern arises, and you aren’t sure what to do, call the HumanaFirst Nurse Advice Line, 24 hours, 7 days a week. A nurse will provide advice about your situation or advise that another level of care is appropriate. This is not to be used in the case of an emergency. In case of an emergency, dial 911.

Doctor’s office

Take advantage of the relationship you have with your medical provider. Calling your provider’s office during business hours is your best option for treatment in non-emergency situations.


Connect with a doctor within minutes.** Talk with a U.S. board-certified doctor from the comfort of your own home, office or while traveling, 24 hours a day, 7 days a week, where internet or phone connections are available. The technology is HIPAA-compliant and most prescriptions may be sent to the pharmacy of your choice. No appointment is needed. Telemedicine may be an affordable and convenient option for you.***

Retail clinic

When you can’t see your healthcare provider, a retail clinic can help you with minor problems like a cold, earache or sore throat. Retail clinics are conveniently located at certain stores, such as CVS®, Target®, Kroger® and Walgreens®. Other retail clinics may also be available in the network.

Urgent care center

When you have a minor illness or injury and your healthcare provider isn’t available, you might consider going to an urgent care center. Waiting periods are usually shorter than in an emergency room. Many centers have X-ray and lab services and are open in the evenings and on weekends.****

Emergency room (ER)

Visit the emergency room for a serious medical situation that might represent a threat to your life or limbs. It’s appropriate for situations like uncontrolled bleeding, chest pain, difficulty breathing and possible stroke.

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