Knowing where to go for medical care

Woman checking in at reception desk

Do you know where to seek care when an unexpected health situation happens? Make sure you are ready when you have to make an urgent healthcare decision. Review some of the choices of care that are available, so you know where to go the next time you need treatment.

As a Humana member, consider the following:

  1. HumanaFirst® Nurse Advice Line

    When a health concern arises, and you aren’t sure what to do, call the HumanaFirst Nurse Advice Line. It is available 24 hours, seven days a week. Look for the telephone number on your enrollment packet. Add the nurse line to the contacts in your phone.

  2. Doctor’s office

    Take advantage of the relationship between you and your doctor. Calling your doctor’s office, during working hours, is your best option for treatment.

  3. Retail clinic

    When you can’t see your doctor, a retail clinic can help you with minor problems like a cold, earache or sore throat. Retail clinics are conveniently located at certain stores such as CVS, Target, Kroger and Walgreens. Other retail clinics may also be available in network.

  4. Urgent care center

    When you have a minor illness or injury and your doctor isn’t available, you might consider going to an urgent care center. Waiting periods are usually shorter than in an Emergency Room and many centers have x-ray and lab services and are open in the evenings and on weekends. Go to to learn more about the services typically provided in an urgent care and call the urgent care center to confirm services and business hours.

  5. Emergency room

    Visit the Emergency Room for a serious medical situation that might represent a threat to your life or limbs. It is appropriate for situations like uncontrolled bleeding, chest pain, signs of heart attack, difficulty breathing and possible stroke.

Being prepared is important because knowing where to go for care can help you receive faster treatment and an overall better experience. Check that a provider participates in the network by going to or use the MyHumana app on your mobile device.

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