Contact information

Member services

866-274-5888 Monday – Friday, 8 a.m. – 8 p.m. Eastern time

Online chat service

We’re happy to talk to you via online chat. To access this service:

• Sign in to your MyHumana account
  • If you don’t have a MyHumana account, you quickly can create a MyHumana account.
  • Click the “Chat with us” button near the bottom of any page inside your MyHumana account

Online chat is available Monday – Friday, 8a.m. - 8p.m., Eastern time.

Email questions to: INHealthyHorizons@humana.com

24-Hour Nurse Advice Line

800-449-9039 (TTY:711)

Our nurses can help you:

• Decide if you need to go to the doctor or the emergency room (ER)
• Find out about medical tests or surgery
• Find out more about prescriptions or over-the-counter medicines
• Learn about a medical condition or recent diagnosis
• Learn about nutrition and wellness
• Make a list of questions for doctor visits

Behavioral health

• Call 988 for immediate behavioral health emergencies and/or during a crisis
• Call 911 for immediate medical emergencies
• Call 211 for non-emergencies
• Call 855-254-1758 to reach our 24-Hour Behavioral Health Crisis Line

Dental

For information about your dental coverage:

• DentaQuest at 800-685-0143 (TTY: 800-466-7566), Monday – Friday, 7 a.m. to 7 p.m., Eastern time.

Pharmacy

For information about your pharmacy benefits:

• 866-274-5888 (TTY: 711), Monday – Friday, 8 a.m. - 8 p.m., Eastern time

Relay Indiana

For members with hearing or speech loss, a trained person will help them speak to someone using a standard phone.

• 800-743-3333 (TTD/TTY 711) Monday – Friday, 8a.m. - 8p.m., Eastern time

Indiana Tobacco Quit Line

800-QUIT-NOW (784-8669) (TTY: 888-229-2182)

Free phone-based service to help smokers quit.

Transportation (LCP Transportation)

800-936-2794 TTD/TTY available 24 hours per day, 365 days per year

Remember to:

• Set up transportation at least 48 hours in advance
• Cancel within 24 hours of your appointment, if you need to cancel

Learn more about transportation or schedule a trip

Vision

EyeMed: 844-961-2057 (TTY: 711) Monday – Friday, 7 a.m. – 8 p.m., Eastern time

Member services is available to help you find information about your vision benefits and how to find a provider in your area.

Fraud, waste, or abuse

To report fraud, waste, or abuse of our services
800-614-4126 (TTY: 711)
24 hours a day, 7 days a week

Indiana Family and Social Services Administration (FSSA)

Mailing address
402 W. Washington Street P.O. Box 7083
Indianapolis, IN 46207-7083

Phone: 800-403-0864
Fax: 800-403-0864
FSSA Web Site: FSSA Home (in.gov)
Indiana Pathways for Aging Web Site: FSSA: Indiana Pathways for Aging: Home

For information on how to receive any document in an alternative format or language, please contact member services at 866-274-5888 Monday – Friday, 8 a.m. – 8 p.m. Eastern time.

Humana offers after hours assistance to our members through our Interactive Voice Response (IVR) system. IVR provides general information, 24 hours per day, 7 days a week for physical and behavioral health.